[Hiring] Implementation Manager @Abridge

Join Abridge as a Remote Implementation Manager 📍 Location: USA

Abridge, founded in 2018, is on a mission to enhance understanding in healthcare. Our AI-driven platform is designed to optimize medical conversations, boost clinical documentation efficiency, and allow clinicians to focus on their patients.

We transform patient-clinician conversations into real-time, structured clinical notes, integrating deeply with EMR systems. Powered by Linked Evidence and our unique auditable AI, we stand out as the only company providing AI-generated summaries mapped to ground truth.

Our team comprises practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers, all working together to make healthcare more sensible and effective.

Implementation Manager

As an Implementation Manager at Abridge, you will be pivotal in ensuring the seamless deployment of our products and services to customers. Acting as the primary liaison for our partners, you’ll drive project execution, ensuring timely delivery that exceeds user expectations.

Our ideal candidate thrives in a startup environment, sees obstacles as opportunities, and is perpetually curious. Strong communication skills and a bias toward execution are essential.

Your Responsibilities

• Lead customer implementations and act as the main point of contact, instilling confidence and ensuring high NPS.
• Manage and execute project plans with cross-functional teams, both internally and externally.
• Oversee project phases including kickoffs, technical configuration, testing, clinician training, and post-live stabilization.
• Identify and manage project risks, developing contingency plans as necessary.
• Communicate project progress transparently to stakeholders.
• Develop and execute comprehensive testing plans with strategic partners.
• Collaborate with support and operational management for process improvements.
• Create repeatable processes for scalable implementations.

What We Are Looking For

• Proven track record in healthcare technology implementations from start to finish.
• Exceptional communication skills.
• Highly organized and detail-oriented, capable of managing multiple priorities.
• Speedy and results-driven, with a focus on continuous improvement.
• Strong relationship-building skills with partners.
• Ability to identify and escalate issues early with proposed solutions.
• Creative problem-solver with strong conflict resolution skills.
• 3+ years of project management experience in software deployment and B2B implementations.
• Experience with electronic record systems implementation (Epic is a plus).

Preferable Qualifications

• Familiarity with privacy and security protocols.
• Knowledge of tiered support organizations and escalation protocols.

Why Work at Abridge?

• Join a mission-driven organization improving healthcare delivery with cutting-edge technology.
• Unlimited PTO and 12 national holidays.
• Comprehensive benefits package.
• 16 weeks paid parental leave for all employees.
• Flexible working hours and remote work environment.
• Equity for new employees.
• Generous home office equipment budget ($1600).
• Opportunities for growth and impact at a high-growth startup.
• And much more!

Life at Abridge

At Abridge, our mission is to enhance understanding in every medical conversation. We focus on patient outcomes, not the system. Our team includes diverse professionals from engineering, science, design, and health policy, working together to transform the healthcare experience.

We prioritize a growth mindset, sharing knowledge across the team, and pushing each other to excel.

Diversity & Inclusion

Abridge is an equal opportunity employer. We value diversity and inclusion and actively welcome applicants from all backgrounds.

Staying Safe - Protect Yourself From Recruitment Fraud

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