[Hiring] Manager, Customer Success @Cohere Health

Join Cohere Health as a Remote Manager, Customer Success

💸 Salary: $80,000 to $105,000 annually

📍 Location: USA

Company Overview

Cohere Health is a fast-growing clinical intelligence company revolutionizing patient care using cutting-edge AI and deep clinical expertise. In just four years, our solutions have been adopted by health insurance plans covering over 15 million people, leading to a quadruple increase in our revenues and company size. With $106M in capital raised, we are well-positioned for sustained success. Our accolades include 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedIn™ Startup, TripleTree iAward, multiple KLAS Research Points of Light, and recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview

We are seeking a Customer Success Manager to support new customer accounts. You will be responsible for maintaining steady state account relationships, acting as the primary point of contact for clients. This role involves cultivating relationships within customer organizations, shaping client perceptions of our value, and ensuring they receive top-tier support. As the primary client advocate, you'll form strong cross-functional relationships and use excellent communication skills to deliver efficient value. Your duties include managing day-to-day operations, preparing and presenting reports, and addressing ad hoc requests.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Our successful team members are empathetic, candid, kind, and caring. We value diversity and inclusivity, believing that such teams make the most impactful work. Cohere Health is committed to providing a supportive, growth-oriented environment for everyone.

What You Will Do

• Serve as the client’s primary point of contact, collecting feedback and leading related activities
• Partner with Strategic Accounts to understand client structures, objectives, and opportunities, translating them into unique value propositions
• Generate insightful materials and reports to demonstrate program performance against key metrics
• Act as the client’s advocate and subject matter expert within Cohere Health
• Document key insights, risks, and client activities for internal stakeholders
• Work collaboratively with various internal teams to ensure clients realize the full value of our services
• Lead initiatives to optimize programs and respond to issues as they arise

Your Background and Requirements

• Bachelor’s degree
• 4-7 years of experience in client-facing roles (customer success, client management, etc.)
• Proven track record in influencing clients and internal stakeholders
• Experience in the healthcare industry is preferred; technical or SaaS experience is a plus
• Highly collaborative with a passion for teamwork and relationship-building
• Excellent communication skills, both prepared and extemporaneous
• Strong analytical skills with a proven ability to use data to inform strategy and exceed metrics
• Apt at shifting between operational and strategic mindsets
• Highly organized with strong time management skills
• Energized by ambiguity and new opportunities
• Willingness to travel up to 25%

We can't wait to meet you and learn more about you at Cohere Health!

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering a respectful environment with equal employment opportunities for all. To us, it’s personal.

The salary range for this position is $80,000 to $105,000 annually, as part of a total benefits package including health insurance, 401(k), and bonuses. In accordance with applicable state laws, we provide a reasonable estimate of compensation for this role. Individual pay decisions are based on various factors, including qualifications, experience, skillset, and internal alignment.

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