[Hiring] Manager, Servicing Operations @Goodleap

GoodLeap is Hiring: Manager, Servicing Operations (Remote)

📅 Date: Sep 04, 2024

💸 Salary: $70,000 - $100,000 annually

📍 Location: USA

About GoodLeap

GoodLeap is a leading technology company specializing in financing and software products for sustainable solutions. From solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more, we deliver best-in-class solutions. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology, making the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has facilitated over $27 billion in financing for sustainable solutions since 2018.

GoodLeap is proud to support our award-winning nonprofit, GivePower, which builds and deploys life-saving water and clean electricity systems, transforming the lives of more than 1.6 million people across Africa, Asia, and South America.

Job Description: Manager, Servicing Operations

The Manager, Servicing Operations will oversee and drive key initiatives within our servicing division. Collaborating closely with internal servicing leaders, the technology team, and our subservicer, you will ensure the successful execution of projects aimed at enhancing operational efficiency and regulatory compliance. This role demands strong leadership, communication, and project management skills to handle complex, cross-functional projects aligned with our business objectives.

Essential Job Duties & Responsibilities:

• Develop deep expertise in all aspects of loan servicing, including processes and systems.
• Develop and maintain project documentation, including project plans, status reports, and performance metrics.
• Present project updates to senior management, highlighting key accomplishments, risks, and necessary corrective actions.
• Ensure that all project outcomes are documented and analyzed to inform future initiatives.
• Lead the end-to-end planning, execution, and delivery of multiple projects, ensuring completion on time and within scope.
• Work with internal and external stakeholders to define project goals, requirements, and deliverables.
• Facilitate communication and collaboration among teams, ensuring alignment on project objectives and expectations.
• Manage relationships with external vendors and subservicers, ensuring they deliver on agreed-upon project outcomes.

Required Skills, Knowledge & Abilities:

• Minimum of 5 years of experience in project and operational management, preferably within financial services, loan servicing, or a similar industry.
• Proven ability to manage multiple complex projects simultaneously, with a track record of delivering on time.
• Strong understanding of loan servicing processes, including billing, collections, and regulatory compliance.
• Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels.
• Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and subservicers.
• Advanced proficiency with computer functions, with MS Office Suite strongly preferred.
• Demonstrated leadership abilities, with experience in guiding cross-functional teams and managing stakeholder expectations.
• Ability to motivate teams and drive collaboration in a fast-paced environment.
• Ability to adapt to changing priorities and work under pressure to meet tight deadlines.
• Flexibility to manage projects spanning different time zones and involving international stakeholders.
• High School Diploma or GED required.

Compensation: $70,000 - $100,000 annually

Additional Information Regarding Job Duties and Job Descriptions:

Job duties may include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right, at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall