[Hiring] Sr. Director, Talent Acquisition and Operations @Iterable

Join Iterable as our Sr. Director, Talent Acquisition and Operations - Remote Position Available!

🗓️ Posted: August 17, 2024
💰 Salary Range: $165,000 - $255,000
📍 Location: United States (Remote)

About Iterable

Iterable is the leading AI-powered customer engagement platform designed to help organizations like Redfin, Priceline, Calm, and Box deliver joyful customer interactions at scale. Our platform drives high growth with personalized, harmonized, and dynamic communications that engage customers throughout their lifecycle. Backed by top-tier investors like Index Ventures, Viking, and CRV, we have surpassed $200M in ARR and serve nearly 1200 companies across 50+ countries worldwide.

Our platform offers real-time behavioral data, cross-channel communications, and adaptive always-on journeys to provide joyful customer experiences. With enterprise-grade security, compliance, and controls, we help marketers manage end-to-end customer engagement programs efficiently and securely. Recognized as one of the , , and , Iterable continues to grow rapidly and expand globally.

Our global presence includes offices in San Francisco, New York, Denver, London, and we have recently expanded our operations to Australia and New Zealand. To learn more about our mission and culture, visit our and pages.

How You Will Make a Difference

As the Sr. Director, Talent Acquisition and Operations, you'll play a crucial role in crafting and executing talent acquisition strategies in partnership with executive leadership to build a world-class team. Reporting to the Senior Vice President of People, you will lead a dynamic recruiting team and ensure a positive candidate experience while developing efficient recruitment processes and expanding our international presence.

Key Responsibilities

• Define and implement a comprehensive talent strategy aligned with company objectives focusing on hybrid recruiting, brand recognition, international expansion, and DEI.
• Lead and develop a team of recruiters in full-cycle recruiting across all business functions.
• Collaborate with People, Finance, and Business Operations teams to fine-tune headcount planning and global mobility programs.
• Analyze and optimize hiring practices, focusing on recruiting KPIs and ensuring an exceptional candidate experience.
• Partner with DEI to execute employment brand strategies and measure impact on company OKRs.
• Design and maintain scalable recruitment processes, tools, and systems globally.
• Centralize communication and change management activities to ensure consistency and successful adoption of changes.
• Provide training to ensure successful adoption of processes and tools.
• Deliver and monitor a scaled resource model for real-time capacity planning and identify resource gaps.
• Drive reporting to ensure visibility into recruitment progress and key metrics for decision-making.
• Build recruiting infrastructure with business intelligence and market mapping.
• Leverage data and analytics to influence recruitment decisions and evaluate processes.
• Manage vendor partnerships including tools and external agencies.

Qualifications

• Successful track record of leading a global and distributed TA organization.
• Proven experience aligning TA strategy with company goals and collaborating with key stakeholders.
• Expertise in using data to forecast hiring needs and improve candidate experiences.
• Strong communication skills for keeping executives and hiring managers informed.
• Demonstrated success in incorporating DEI into TA efforts with tangible results.
• Experience in talent acquisition operations and knowledge of compliance, tools, and processes.
• Ability to prioritize in a fast-paced environment and adapt to changing business needs.
• Familiarity with process excellence, business operations, and project management principles.
• Proven collaboration skills across cross-functional teams for scalable solutions and change management.