[Hiring] Sr. Manager, Customer Value Management @Coupa

Job Opportunity: Sr. Manager, Customer Value Management (Remote) - Coupa

Date Posted: June 22, 2024

Location: Colombia (Remote)

About Coupa

Coupa is at the forefront of transforming businesses through our AI-driven platform that enhances sourcing, purchasing, supply chain, and financial management processes. Trusted by over 3,000 global organizations, Coupa is the go-to solution for optimizing operational margins, augmenting efficiencies, driving growth, managing cash flow, and mitigating risks.

About the Role

We are seeking an experienced Sr. Manager for our Customer Value Management Team. This team is dedicated to supporting our production customers and enabling their success with Coupa Purchase to Pay (P2P). As a Customer Value Manager, you will be the primary point of contact for our customers post-launch, ensuring they achieve their success goals and stay informed about our latest product capabilities.

Key Responsibilities

• Manage and oversee customer relationships and performance.
• Develop and implement a comprehensive customer success roadmap.
• Conduct periodic business reviews and account strategy sessions.
• Identify growth and expansion opportunities within customer accounts.
• Coordinate scheduled customer check-ins and success metric workshops.
• Work closely with internal teams to ensure customer value objectives are met.
• Share best practices, product updates, and relevant Coupa news.
• Handle contract renewals efficiently.

Requirements

• Expertise in Procure-to-Pay (P2P) or Source-to-Contract (S2C) domains.
• Strong understanding of technology planning, implementation, and business impact, particularly in procurement software.
• Proven track record in customer/client management.
• Experience in developing and maintaining executive relationships and influence strategies.
• Project management skills, including leading cross-functional and cross-enterprise project teams.
• Ability to conduct value-based conversations with business executives.

#LI-Remote #LI-SK1

Our Core Values

At Coupa, we are committed to:

• Ensuring Customer Success: We are dedicated to making our customers successful.
• Focusing on Results: We prioritize delivering results through innovation and proactive action.
• Striving for Excellence: We uphold professionalism, integrity, passion, and accountability in a collaborative environment.

Diversity and Inclusion

At Coupa, diversity is celebrated, and it’s a key component of our success. We are a proud equal-opportunity workplace and an affirmative-action employer. To learn more about our commitment to fostering diversity, equity, and inclusion, please visit our .

All qualified applicants will be considered without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other protected status. For more information, please read Coupa’s .

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