Manager - Dialer & Data Strategy

Job Title: Manager - Dialer & Data Strategy at SBI Card

Role Purpose

Take charge as the Data Strategy Owner, responsible for spearheading campaign strategies and enhancements.

Role Accountability and Responsibilities

• Ensure accurate tracking of data dispositions.
• Generate process-wise MIS reports across different centers, zones, and vendors.
• Analyze data trends and develop propensity models.
• Maintain a comprehensive month-wise repository for vendor review decks.
• Define hourly data strategies to optimize performance.
• Review data reports and performance indicators to identify and rectify coding issues.
• Apply statistical tools to recognize, analyze, and interpret patterns and trends in complex data sets for predictive diagnostics.

Measures of Success

• Prepare detailed reports for management highlighting trends, patterns, and predictions from relevant data sets.
• Formulate effective dialer strategies to enhance operational efficiency.

Required Technical Skills and Experience

• High proficiency in Microsoft Excel.
• Experience with data visualization and analytics tools such as Tableau or Power BI is preferred.

Key Competencies

• Expertise in data handling and dialer strategies.

Stakeholder Interaction

• External: Channel Partners, Tele Calling Agencies.
• Internal: Product Team, Cross Sell Team, SBIC Audit Team, Infosec.

Candidate Profile

• Must be a Post-graduate or Graduate with relevant field experience.
• Overall experience required: 4 to 6 years, specifically in dialer strategy.
• Preferred industry background: Contact center, service industry, BFSI, with significant exposure to MIS.

Join SBI Card to lead the forefront of data strategy and dialer management, driving significant business decisions and strategies. Apply today!