Post Sales Data Analyst (hybrid work model)

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It manages a portfolio of well-known brands like lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and Hotelscan.

Our mission is to lead the travel industry by harnessing technology to simplify, personalize, and enhance our customers’ travel experience. As experts in revitalizing online travel, we provide our customers with "whatever makes them pink".

We consistently invest in talented individuals who ensure our offering is tailored to our customers' needs and keep us at the forefront of technological advancement. We operate our business in 17 languages and across 40 countries, with more than 1,500 employees stationed in offices around the globe. We develop our own products and services to empower the entire journey of millions of travellers.

We are committed to fostering a culture of inclusion irrespective of race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. As staunch advocates of equal opportunities, we warmly welcome and celebrate everyone's unique qualities who are part of our team. We value diverse experiences and respect different perspectives, recognizing that uniqueness drives innovation. We strive to ensure that our workforce reflects the diverse communities across the globe that we serve.

lastminute.com N.V. is a publicly traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

lastminute.com is in the market for an ambitious and highly motivated Post Sales Data Analyst for our Data & Analytics division.

As an integral member of our team, you will primarily employ your analytical skills to produce actionable insights to enhance product performance and stimulate business growth.

Working closely with product teams, you will provide extensive analytical and technical support to bolster business intelligence and stimulate our company's growth.

Take advantage of the chance to optimize post-sales processes, boost automation levels, and elevate customer satisfaction.

Join a company that prioritizes data-driven decision-making and fosters a collaborative working environment.

Your contributions will be essential to accomplishing our mission to deliver exceptional travel and leisure experiences to our valued customers.

Key Responsibilities

• Analyze data to identify patterns and propose actions to enhance the customer experience
• Produce reports to monitor initiatives, measure their impact, and track the performance of solutions in place
• Identify opportunities for process automation and collaborate with technology teams for their implementation
• Collaborate closely with internal stakeholders to identify and prioritize business needs and opportunities
• Proactively propose new business opportunities
• Assist in understanding how to measure each initiative, monitor their performance, and provide insights and recommendations accordingly
• Communicate and present results, insights, and recommendations to stakeholders at all levels of the company
• Cooperate with other Data Analysts across the company on joint projects to identify synergies and improve data governance.

Qualifications

Essential

• Robust analytical skills/mindset
• Minimum 4 years of experience in a similar role within a dynamic environment
• Strong SQL skills for querying and exploring datasets
• Deep knowledge of Excel/Google Sheets
• Proficient in both written and spoken English
• Ability to influence decision-makers through analysis presentations
• Sound understanding of statistical analysis techniques and their application using analytical languages (eg. Python/R)
• Experience in visualizing data using data visualization tools
• Experience in business partnering/stakeholder management

Desirable

• STEM degree
• Knowledge of TIBCO Spotfire
• Understanding of data modelling and best associated practices related to analytical databases
• Prior experience in the travel industry
• Familiarity with digital and e-commerce business

Skills/qualities 

• Problem-solving and decision-making aptitude, and innovative thinking
• Sharp attention to detail and the ability to effectively manage multiple projects, delivering on time
• Proactive and strategic approach
• Excellent team player with strong communication skills, inclined to challenge existing processes and applications

Additional Information

By being part of our team, you get the opportunity to:

• Work with a dynamic team in an inclusive, international setting
• Progress in your career journey and explore internal mobility opportunities
• Enjoy a flexible start and end to the working day
• Have a shorter work week (36 hours), including four hours on Friday morning
• Allot time on Friday mornings for learning, development, and intensive work
• Work partially or entirely remotely, in adherence to local laws
• Avail continuous training through our company platform
• Access employee discounts on travel
• Take two additional days off yearly for volunteering
• Receive a bonus after five and another after ten years with the company
• Enjoy free snacks/fruit/hot drinks/water/beverages at our offices
• Participate in exciting winter and summer company events
• Avail extended parental or marriage leave
• Earn exciting discounts from over 1500 partners via our Welfare platform (Corporate Benefits)
• Work in an international agile environment 
• Schedule dedicated time for personal growth
• Access online learning platforms like O’Reilly.