Product Lead in Data Management, Customer and Agreement Data

Product Lead Data Management, Customer & Agreement Data - Job Description The opportunity Your role & work environment At ING, we have ambitious plans to enhance the digital experience for our customers while bolstering people’s financial health. Simultaneously, we aspire to contribute positively to society and the world we inhabit. Data is the foundation of these ambitions. ING strives to become intelligently empowered to: - Provide the best customer experience based on data and personalization. - Cut operational costs and throughput time through data-driven optimizations. - Enable employees to make improved decisions with trend analysis and business intelligence. To fulfill these ambitious objectives, we require a strong strategic and commercially focused organization around our data-products, where squads working on these data-products are guided by clear prioritisation, accountability and capabilities. This is where the Product Lead steps in. In essence, the Product Lead is a position where all components of a product converge, the what and the how, with complete responsibility from beginning to end. Your tasks include not only delivery and operation of a product, but also creating a vision for its development, management of its business value, and delivering a unique customer experience. Hence, we need someone who can contribute to a continuous, emerging, all-rounded product vision, that covers all components for the product life cycle, with the ultimate goal of enhancing customer impact. You will guide squads working on the product by providing them with a strategic direction, coaching them on the job, defining the product roadmap and managing stakeholders for the product. The Data Management Experts working in the squad report to you, which means it's your role to empower them to thrive and perform at their peak. You set the direction, help them develop their craft, and engage in continuous dialogues about their career development. As a Product Lead, you report hierarchically to a Product Area Lead, where multiple products converge. The Product: Customer & Agreement data Customer & Agreement data forms the basis of many reporting, analysis, and operational processes. Your product delivers well-governed and high-quality Customers & Agreement data and insights (360 view) to all these data consumers within the bank. Roles and responsibilities As a Product Lead, you: - Own a product (end-to-end), which means you are accountable for the product vision, including functionality, technology, user experience design, monetizing the functionality (or interaction pattern with internal consumers), user and customer acquisition strategies, and offline experiences required to deliver on the product’s value. - Take collective ownership of the product, including engineering and architectural aspects. - Conduct analyses to stay abreast of market trends, to ensure product’s competitive position. - Define the product roadmap to maximize business value through ordering and prioritization of the product backlog, taking into account relevant stakeholder needs. - Prioritize the product's backlog (both on functional aspects and non-functional requirements such as risks, reliability, IT Run, LCM). - Focus on delivery through collaboration, facilitating people to work collaboratively towards a common goal. - Take responsibility, steer strategy and realisations based on data and facts; possess managerial courage to question and make decisions. Act as an IT asset owner, risk manager, and, in case of a non-generic IT asset, data owner for the product and accept test results and approve (IT) changes on the product. - Ensure adherence to Process Control Standards. - Develop the skills of the employees in the team aligning with the strategy of the Tribe and Area. - Ensure compliance with relevant regulation and internal/external requirements (E.g., GDPR, SOX, BCBS239). - Act as the hierarchical manager for a team of Data Management Experts, working in multiple squads organized around your product. We're looking for a proactive leader passionate about enabling others to succeed, staying ahead of the curve and challenging the status quo. A collaborative person who listens and invests in others to achieve common goals. Eager to propose creative solutions to problems. As a Product Lead, you should also be able to: - Build an effective team with diverse skills and perspectives to achieve common goals. - Manage people, including the onboarding, progression, and outflow of employees and actively participate in ensuring well-being and engagement, and the development of their expertise. - Communicate effectively, adapting your style and content according to the needs of others you work with. - Nurture talent, by assisting people in achieving their career goals, advocating continuous learning, helping them acquire new skills and offering career advancement opportunities. - Focus on the customer by building strong customer relationships and delivering customer-centric solutions. - Drive engagement by creating an environment that motivates people to perform at their best, helping ING achieve its goals. - Navigate organizational complexities effortlessly and manage across complex policies, processes and people-related organizational dynamics within ING. - Look ahead and show a strategic mindset, identify future opportunities and translate them into concrete strategies. - Be tech savvy, anticipate and adopt innovations in digital and technical applications that make ING commercially stronger and more effective. Proven track record and technical skills As a Product Lead, you have: - Experience in defining strategies and policies to set and deliver objectives over the medium to long term. - A strong track record in processes of digitalization, backlog management, and resource planning. - Experience in product/service management and development. - Solid experience in building and executing strategic roadmaps. - Expertise in explaining complex issues in an easy-to-understand way, leveraging strong analytical skills. - Experience in Data Management and knowledge of Data Solutions (E.g., Data Warehousing, Data Lakes, Streaming data and AI/ML). - An excellent command of English. - A Master's Degree. What we offer you We provide a clear purpose, a unique proposition and an array of flexible compensation and other benefits: - Personal growth & challenging work with infinite opportunities to realize your ambitions. - An informal, dynamic environment with innovative colleagues encouraging your endeavors. - A forward-thinking and agile way of working, where fresh ideas are championed over convention. More so, within the Market Leaders organization, you will find a range of opportunities for personal and professional growth. How to succeed - Be a champion of the Orange Code. - Adopt a 'can do' mentality, be proactive, resourceful, and willing to go the extra mile. Our biggest expectation is for you to stay curious, keep learning, and take on responsibility. In return, we'll help you develop into an even more exceptional version of yourself. Rewards and benefits We aim to make it feasible for you to strike the right balance between your career and personal life and reward our employees with a generous benefits package and employment conditions. We redefine banking. What about you? There has never been a more fascinating time to work at ING. We’re on a journey that’s all about our customers, powered by technology, and driven by smart, determined individuals. Our customers feel that our people empower them to stay one step ahead in life and in business. We take pride in this!