Retail Insight Analyst Team Lead

Company Description

Job Description

THE POSITION:

A career at NielsenIQ opens up a world full of growth opportunities!

We are currently looking for a Team Lead for the Insight Analyst Customer Success Retail Germany department.

YOUR FUTURE TASKS:

• You manage a team of Insight Analysts (approx. 5-8 people), from juniors to seniors, including student workers. Your task is to motivate, advise and develop them to build a successful team for which you are responsible.
• You are responsible for the effective and timely provision of answers to ad hoc customer queries and recurring queries (reportings), as well as for the timely creation of individual presentations in professional presentation output. This also includes ensuring the forwarding of the desired analytical insights with added value to customers and compliance with Service Level Agreements.
• You coordinate closely and thus contribute to the prioritization of analyses and projects within customer teams and the Insight Analyst team.
• You and your team support the Retail Analytic Consultants and Retail Sales Team, working closely with them and our retailer customers.
• In this context, you and your team support the Retail Sales Team by sharing information about the customer's situation, needs, demands, contacts and actively generate sales leads to support the annual budget achievement.
• You plan and design the analytical support for customers, tailored to their needs. You monitor the individual process steps and regular performance management.
• The organization and coordination of customer projects are also part of your team's duties, in particular the conversion of selected retail silver customers to the CSO customer management system.
• You develop standards and simplify processes. This contributes to the general added value of our customers.
• You ensure that your team uses MS Dynamics to translate customer tasks into activities.
• You advise your customers at eye level on all topics of daily business and co-design a roadmap with them to achieve customer and sales goals through the use of data & solutions from the NielsenIQ portfolio.
• You manage customer expectations regarding analytical insights and assure the desired service level. You conduct customer meetings. You plan and design the analytical support for the customer according to contractual agreements and customer needs.
• You use NielsenIQ processes and tools to motivate, achieve goals, reward and recognize your team's performance. You lead, develop, and support the team to enable personal and professional goal achievement. You promote entrepreneurial thinking and action, coach employees, create individual development plans.
• You track key KPIs through MS Dynamics to promote collaboration through technology.
• You have a comprehensive understanding of our tools and systems, as well as the NielsenIQ product portfolio.
• You report to the Customer Success Team Lead Retail Germany in the Intl. Customer Success Retailers NIQ organization.
• Travel/onsite activity

YOUR PROFILE:

• Extensive experience (4-5 years) in data analysis in the FMCG sector and solving individual business issues
• Experience in Insight Analyst activity in support for Analytic Consultants and Sales
• First experiences in content management of a team
• University degree or comparable qualifications
• Very good knowledge of the market situation and business environment in the FMCG/Retail market
• Willingness to further develop and manage a team
• Distinct planning competence and service orientation
• Comprehensive communication/presentation skills, as well as social competence
• High consulting competence
• Pronounced team player in a challenging and fast-paced environment
• Enjoy and are confident working in a digital environment
• Very good knowledge of German and English, written and spoken

WHAT WE OFFER YOU:

• A high degree of responsibility in the industry leader with one of the largest product portfolios
• Development: Excellent growth and career opportunities at both the local & international level
• Work-life balance: Working hours account, flexible working hours and hybrid working
• Mentoring: You can expect intensive support and qualified feedback from one of our mentors during the integration phase
• Training: A comprehensive training program within our Global Customer Success Academy and a multitude of other training opportunities in our extensive learning portal
• Together: Cooperation in a dynamic, global environment, characterized by team spirit and appreciative atmosphere
• 30 days of vacation 

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Qualifications

Additional Information