Senior Data Analyst - Customer Operations

Pleo is the spending solution for forward-thinking teams. We empower employees of thousands of companies through smart virtual and physical cards and a modern expense management app. Cash is old school. We want every employee to feel valued and trusted when spending company money. After all, if you're trusted enough to be hired, you should be trusted enough to spend money responsibly! Let us introduce you to the domain this role will be part of. The Customer Operations Domain is where most of the human hands and brains are when we serve our clients and monitor their behavior. To avoid only scaling by adding more human processing power, we aim to establish a super-strong view of what flows through (past, present, and future) and gain great insights into that. We want to ensure we get someone who can steer the way with data insights - both for daily processing and for smarter and better methods. At Pleo, data matter. We are a community of 40+ talented data & analytics professionals working from more than 10 different locations worldwide. We use modern data & analytics tools and solutions including Looker, BigQuery, dbt, Airflow, Fivetran, Segment, Amplitude & Kafka. We share a vision to stop the guessing game and unlock growth for Pleo. We deal with a wide variety of data and insights spanning the entire business. This role will act as an analytics consultant for the Customer Operations domain, promoting a data-inspired culture. You'll lead projects and identify potential data source requirements to address business needs. You will also analyze customer operations performance against business goals, identify areas of opportunity, develop analysis, insights, and dashboards, and communicate results to a broad audience of stakeholders. According to your colleagues, you are an experienced senior analyst, with excellent hands-on knowledge of SQL. You have experience working as a data analyst, ideally in operations. You are experienced with data visualization tools such as Tableau, Looker, or similar. You are skilled at translating business cases into analytics opportunities. You are proactive, adaptable, have a strong sense of ownership, drive, and an eye for detail. Working at Pleo means you're working on something exciting: the future of work. Our mission is to help every company go beyond the books. Currently, we are a team of over 850 individuals from more than 100 nations. Benefits include your own Pleo card, a flexible benefits package, flexible working remote options, and investment in learning & development. We have catered lunches, various niche communities, and more. When applying, please do so in English. We treat all candidates equally, and encourage people from all backgrounds to apply.