Senior Data Analyst

Analyzes data, evaluates trends, and creates actionable insights and recommendations to support business goals. Educates and nurtures junior analysts. Description: The Client Experience Analytics department is seeking a skilled Senior Data Analyst to join our team! Associated with the endeavors of Vanguard's Institutional Investment Group, you will cooperate closely with business associates to generate data-driven insights and suggestions to enrich our clients' experience with Vanguard. This role demands a high degree of technical knowledge in data analysis and strong business acumen. Core Responsibilities: Work intimately with business partners to create data-driven insights and recommendations to enhance client experience. Construct and maintain dashboards and reports to track and monitor key performance indicators. Collaborate with cross-functional teams to create and implement solutions to enhance client experience. Employ statistical techniques to examine large and complex data sets. Analyze customer data to discover trends and patterns that influence the client experience. Cooperate with cross-functional teams to design and execute experiments that test hypotheses and measure the impact of new initiatives on customer experience and business performance. Communicate insights and recommendations to stakeholders across the organization, including senior management, to inform decision-making. Stay current with industry trends and novel technologies related to data analytics, customer experience, and financial services. Qualifications: Undergraduate degree in an analytical/quantitative field such as: Data Science, Business Analytics, Applied Mathematics, Statistics, Economics or related quantitative field of study or a combination of training and experience. 4-6 years of relevant work experience. Remarkable analytical skills, coupled with the ability to form hypotheses and draw meaningful insights from diverse data sources. The ability to understand data, process it, extract value from it, visualize it and communicate insights to audiences of various backgrounds, including senior management. Proven history of establishing strong relationships across technical and non-technical crew. Strong command of advanced data analysis tools and software (Python, Tableau preferred), and querying languages (SQL). Experience working in a cloud-based, big data environment (AWS preferred). Highest standards of accuracy and precision; highly organized. Preferred Qualifications: A graduate-level degree in an analytical/quantitative field such as: Data Science, Business Analytics, Applied Mathematics, Statistics, Economics, or related quantitative field of study. Experience with advanced statistical and machine-learning methods such as regression models, propensity models, segmentation, optimization, experimental test design, time series analysis, cohort analysis, Bayesian methods, decision trees, text analysis, etc. Special Factors Sponsorship Vanguard is not providing visa sponsorship for this position. About Vanguard We are Vanguard. Together, we’re transforming the way the world invests. For us, investing goes beyond value. It starts with values. Because when you invest with courage, with clarity, and with care, you can achieve much more. We invest with purpose – that’s how we’ve become a global market leader. Here, we grow by doing right by those we serve. And so can you. We intend to make success accessible to all. This is our opportunity. Let’s make it count. Inclusion Statement Vanguard’s continued commitment to diversity and inclusion is steadfastly rooted in our culture. Every decision we make to serve our clients, crew (internally employees are referred to as crew), and communities best is guided by one straightforward statement: “Do the right thing." We believe that a critical aspect of doing the right thing demands building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is overwhelmingly enhanced, and we are united in delivering on Vanguard's core purpose. Our core purpose: To stand up for all investors, to treat them fairly, and to give them the best chance for investment success. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the advantages of reinforced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a vital enabler to support long-term client outcomes and enrich the employee experience.