Senior Manager, AI Solution Architects

Company Description

At ServiceNow, our technology makes the world more accessible for everyone, and our team is what makes it happen. We move quickly because we understand that the world cannot wait. We innovate in ways that others cannot for our clients and community. By becoming part of the ServiceNow team, you join a group of ambitious changemakers with a restless curiosity and a drive for creativity. We understand that your best work takes place when you live your best life and share your unique skills. So, we do everything in our power to make that possible. We dream big together, helping each other to make our personal and collective dreams a reality. The future starts with you. 

With over 7,700 customers, including roughly 85% of Fortune 500® companies, we are honored to be recognised as one of the Fortune 100 Best Companies to Work For® and one of the World's Most Admired Companies™.

Find out more at the and about their experiences working at ServiceNow.

Even if you're unsure about meeting all of a job description's requirements, but feel excited about the role, we encourage you to apply! At ServiceNow, we are dedicated to fostering an inclusive environment where all voices are heard, valued and respected. We welcome all applicants, including those from non-traditional, diverse backgrounds, who might not follow a typical career path for this role. We believe skills and experience are transferable, and the passion to dream big makes for excellent candidates.

Job Description

Your responsibilities in this role include:

• Leading a team of highly skilled AI professionals, working closely with clients to co-create solutions and broaden ServiceNow’s market presence.
• Promoting excellence in knowledge, engagement, and team interactions, as well as with clients and our workforce.
• Directing engagements and aligning skills with ServiceNow’s strategic and enterprise accounts.
• Developing team members to meet business demands and their individual career goals.
• Building and maintaining a recruiting pipeline of potential SC candidates to meet future business requirements.
• Collaborating with different stakeholder groups, including regional sales teams, solution experts, and geo leaders, to prioritize Solution Consulting efforts.
• Assigning resources to sales opportunities or other efforts to support demand generation.
• Regularly evaluating team member progress towards goals through direct observation, peer feedback, and sales feedback.
• Representing the voice of the business internally at ServiceNow to drive market strategy and gain a competitive edge.
• Understanding the business and technical problems addressed by our full suite of AI products, including key regulations, business drivers, evolving business needs, security, etc.
• Serving as an executive speaker at marketing events – user conferences, tradeshows, webinars, etc.
• Managing day-to-day activities such as managing conflicting resource scheduling, reviewing and approving expenses, and reporting activities etc.

Qualifications

The following qualifications will set you up for success in this role:

• 10 years of experience in presales or a related field.
• Experience managing presales teams as a first line manager or equivalent.
• AI Experience: 5 or more years selling AI Products, Deep Learning Models, and Large Language Models focusing on Generative AI.
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, Process Mining, and Virtual Agent is highly desirable.
• Experience working in a rapidly growing tech company specializing in software, cloud, or customer experience.
• Ability to clearly communicate the power and value of the ServiceNow platform to both technical and non-technical audiences.
• Understanding of the sales process and being a trusted advisor for Specialist Sales, account management, and the extended sales organization.
• Knowledge of traditional coaching, mentoring and management approaches to individual contributors.
• Ability to motivate and inspire a growing team of Presales Solution Architects.
• Experience with Value Based Selling or Solution Selling.
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions, and a broad understanding of Service Management practices.

Additional Information

ServiceNow is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, faith, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

We promote flexibility and trust in our distributed working world here at ServiceNow. to learn about our work personas: flexible, remote and required-in-office.

If you require reasonable accommodations to complete any part of the application process or are unable to access this online application process, please contact us at for assistance.

For technical jobs subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to secure export licensing approval from the US Government. The granting of employment is reliant on ServiceNow securing any necessary export license or other approval that may be mandated by the US Government.

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