Senior Manager, Analytics Engineering

Intercom is an AI-powered, automation-first customer service platform that enables businesses to provide prompt support, maintaining customer satisfaction, reducing costs, and keeping service teams content.

It is the only comprehensive customer service solution that ensures a smooth customer experience across both automated and human support. Customer service teams from over 25,000 global organizations, such as Atlassian, Amazon, and Microsoft, utilize Intercom to dispatch over 600 million messages monthly and facilitate interactions with over 800 million monthly active end users. The company was established in 2011 and is supported by top-tier venture capitalists, including Bessemer Venture Partners, Kleiner Perkins, and Social Capital.