Senior Manager - Center of Excellence in Product Data Management

Job Title

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

About Philips Global Business Services (GBS)

Philips Global Business Services delivers excellence in the execution of business services, enabling an agile repeatable framework to leverage market opportunities that contribute to extending our leadership as a Health Technology company. Our people are a key part of the transformation program in Philips and at GBS, you become part of a global team of professionals that form the backbone of this journey.

The Commercial Configuration and New (& Old) Products Lifecycle Data related tower is part of the Philips corporate Data Management arm. Philips Healthcare is transforming towards new business models such as integrated propositions and solutions delivery. We are transforming the Health System product catalog across Philips to meet the demands of various business models i.e. software, integrated solutions, integrated services, pay per use, pay per subscription etc.

We need leaders who are expected to think out of the box, work very closely with the businesses, transformation programs, and business process owners to come up with designs and set up solutions.

You will be expected to create, maintain, improve, and advise on the standards for product and catalog data across Philips business processes. You will also use these standards and execute on our operational commitments across all of the integrated Applications in the Health care domain. You will further support in deploying new standards, support remapping existing catalogs into new ways of working.

Key Areas of Responsibility:

• Will be managing one or multiple Business units from Product Data Management (PDM) CoE

• Should be able to manage a team of product data management CoE associates based out of multiple locations

• Deploy lean & continuous improvement initiatives.

• Lead transformation initiatives within PDM CoE

• Ensure Compliance and Quality adherence as per QMS

• Good understanding of CRM and CPQ processes

• Good understanding of various Configuration tools like Siebel, ConfigIT & CPQ tools like SOFON, Siebel & Conga (Apttus)

Key Performance Indicators:

• Turn Around time (TAT)

• Data Quality PDCA

• Kaizens delivered

• Business/market/function stakeholder’s satisfaction

• Service delivery performance (volume, quality, on-time) individual contributors

• Service improvement performance (% productivity improvement)

• Service planning performance SLAs

Required Competencies:

• Good understanding of operations services processes

• Data management tools knowledge

• Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.

• Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis.

• Deals with most problems proactively and has some latitude to solve complex problems.

• Integrates in-depth specialty area knowledge with a solid grasp of industry standards and practices.

• Knowledge on tools (desired):  Siebel Product and Pricing configuration, APTTUS CPQ (or) Salesforce CPQ

• With a developed communication and diplomacy skills are required in order to exchange potentially complex information.

• Experience in working in a central team to get content into systems

• Problem solving and coordination

• Process improvement capabilities

• Service mind-set, with a focus on process excellence and data quality

• A pro-active mindset with experience in the related field

Dimensions Relating to Know-How: Technical Know-How, Management Breadth, Human Relation Skills

• Has a specialized level of skill to perform analysis as part of assigned tasks

• Likely to act as a supervisor with 5-15 team members and partner associates

• Specialized theoretical knowledge of generic products/services and the surrounding organization to contribute to optimization of relevant processes 

• The tasks to be performed are such that they cannot be made without advance consultation of specialists. 

• The assignments are stated only in general terms and require own interpretation and analysis and application of project management techniques.

• Proficient typing skills and proficiency in tools like Microsoft Project, Word, PowerPoint, Excel and database systems.

• Documentation repositories such as SharePoint, Windchill

Dimensions Relating to Problem Solving: Thinking environment & challenge

• Identifies key issues and patterns from partial conflicting data

• Takes a perspective to problems and spots less obvious solutions

• Finds solutions on the basis of theoretical insight and experience for deviating situations

• Identifies the problem and some relevant issues in deviating situations, analyses each, using standard procedures, and co-decides

• Own interpretation regarding assignments, based on own calculations and coordinates implementation of changes

Dimensions Relating to Accountability: Freedom to Act, Magnitude, Nature of impact

• Works autonomously within established procedures and practices

• You will provide technical and business support. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.

• You will act as a liaison between Product Managers/Business Marketing Managers, interfacing internal technology groups and as an advisor (or) coach to new or junior modelers.

• Typically acts as a lead, coordinating the work of others, with about 5-15 resources

• Needs adequate freedom to act to determine HOW to solve occurring issues

• Sets priorities for own work and co-workers

• The level of support influences the output of the relevant department

Education & Training:

• Bachelor’s degree with relevant domain experience or MBA or related fields

Experience & Background:

• Experience with product master data and/or CPQ tools such as APTTUS/ SIEBEL

• Experience to develop and implement algorithms

• Experience in international, large size / complex business environment

• Strong communicative skills,

• Analytical with strong conceptualization skills

• Philips experience is a plus

• Overall Experience: 14+ Years

#GBS

In return, we offer you

A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines. 

How we work at Philips
Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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