Senior Product Manager (AI/ML)

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health^®) is the patient communication platform that delivers more satisfied staff, healthier patients, and more profitable organizations. We facilitate two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By consolidating disjointed touchpoints into a single, intuitive channel, Artera fosters connected patient experiences and enables organizations to provide the best customer service imaginable.

Our Impact: Artera supports more than 500 healthcare providers in delivering more than 1 billion messages to over 40 million patients annually.

Our award-winning culture: In 2021, Artera was ranked 10th on the list of America’s Best Startup Employers, and was also named one of (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by in 2022, and has been listed on the list of fastest-growing private companies for three consecutive years.

SUMMARY

Artera is seeking an experienced Senior Product Manager who will work closely with our data team and all Engineering teams. This role is crucial in shaping our Product roadmap by leveraging current AI and Machine Learning market trends, including generative AI and conversational AI.

The Senior Product Manager will lead the inclusion of key features from our AI Roadmap, ensuring flawless cooperation with our healthcare IT vendors. This individual will be pivotal in monitoring and managing customer outcomes, conducting market research, customer discovery, and promoting customer adoption.

As an essential go-between for the Engineering, Data, and other stakeholders, this person will play a pivotal role in influencing internal strategies and sparking innovation in our product suite.

RESPONSIBILITIES

• Market Research and Customer Discovery: Perform thorough market research, customer discovery, and competitive analysis to guide product decisions and strategy.
• Cross-Functional Collaboration: Work closely with the data team, Engineering teams, and other product managers to align strategies, encourage innovation, and achieve successful product outcomes.
• Stakeholder Management: Effectively manage key stakeholders, influence internal decisions, and align product strategies with organizational goals.
• Healthcare Vendor Integration: Facilitate the integration of key features from our AI Roadmap with healthcare IT vendors, ensuring interoperability and increased customer value.
• Customer Adoption: Design and introduce strategies to boost customer adoption, assuring our products meet the needs of our diverse customer base.
• Customer Outcomes: Monitor and control customer outcomes, guaranteeing our product aligns with customer needs and expectations.
• Problem-Solving: Apply analytical and creative problem-solving skills to address issues and identify innovative solutions.
• Systems Thinking: Show a comprehensive understanding of the product ecosystem, considering the interconnections and dependencies between various components and stakeholders.
• Self-Motivation: Demonstrate high levels of initiative in driving projects forward, probing new opportunities, and constantly improving product features and offerings.

REQUIREMENTS

• A Bachelor’s Degree in Business, Computer Science, or a related field.
  • Equivalent experience may also be considered in lieu of a degree.
• At least 7 years of product management experience.
  • Preferably with a focus on AI and Machine Learning.
• A demonstrated record of successfully integrating AI, staying current with its market trends, and driving customer adoption.
• Outstanding leadership, communication, and interpersonal skills.
• Proven capability to perform market research, customer discovery, and to influence internal stakeholders effectively.
• An experience in managing cross-functional teams and collaborating with data experts and Engineering teams.

BONUS

• Experience in the Healthcare field.
• Experience managing AI products that use Natural Language Processing.

LOCATION

Artera is based in Santa Barbara, CA, and welcomes remote work. If you are located outside of the Santa Barbara area and within the United States, and are interested in working remotely, please apply today. #BI-Remote

WORKING AT ARTERA

• Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more!
• Career development - Mentorship program, manager development cohorts, employee development funds.
• Generous time off - Company holidays, wellness days, and flexible time off.
• Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for self-identifying employees or allies to join.

SALARY RANGE

The actual base will depend on experience, skills, education, geographic location, and/or internal equity.

$120,000 - $176,000

Interested in learning more? Please visit our or our to gain insight from our employees about working at Artera.

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is dedicated to fair and equitable hiring practices. All hiring decisions at Artera are made based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.

That being said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we urge you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a good fit for our role!

We are dedicated to creating an inclusive, equitable, and diverse workplace where everyone feels safe to be themselves, and diversity is a strength. Artera is committed to providing employees with a workplace free of discrimination and harassment, and will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you are consenting to the processing of the personal information provided in conjunction with your application. For more information, please refer to our .