Senior Site Reliability Engineer - Data Management

Company Description

Visa is a global leader in digital payments, enabling over 215 billion payment transactions between consumers, businesses, financial institutions, and governments across more than 200 countries annually. Our objective is to connect the world through the most innovative, convenient, secure, and reliable payment network, empowering individuals, businesses, and economies to flourish.

Joining Visa means joining a culture of purpose and inclusion – where we prioritize your growth, embrace your identity, and value your work. We believe that economies that are inclusive uplift everyone. Your work will directly impact billions of people around the world, helping to unlock financial access and facilitate the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

What the Data Services Team does at Visa:

The Data Services Team at Visa plays a diverse and dynamic role focussing primarily on data management. Their main responsibility is to assure the reliability and consistency of both inbound and outbound data, involving proactive file queue management and technical analysis of anomalies.

This role also emphasizes proactive management and resolution of customer and issuer incidents, maintaining our reputation for swift and efficient incident resolution, in line with Service Level Agreement (SLA) standards. Issues that affect the timeliness and accuracy of inbound or outbound transactional data loading are identified and proactively managed until resolution.

Another crucial aspect of this role is Effective Change Management. The responsibility here is to facilitate smooth transitions, including onboarding and offboarding of customers, issuers, and data feeds. The role requires regular communication with customers, banks, and other transactional data issuers, managing incoming data from these and distributing outgoing data. The objective is to build strong working relationships with these parties to ensure smooth transition processes.

While this summary provides the main responsibilities, this role may also require performing specific tasks as needed. The ultimate goal is to foster teamwork and collaboration, developing an effective and efficient department that aligns with our team's mission. Occasionally, this position may require work outside of standard hours.

Why this is important to Visa

The Data Services team is accountable for initiating data loading and delivery incidents with partners and proactively notifying them about any failures. The team also manages operational relationships with data issuers and collaborates with them on behalf of our customers to fulfill requests.

As a core team in the business, Data Services with its expertise in data management, is involved in many internal exercises and projects. We play a critical role in configuring data loading components in production/UAT environments, aiding the transition for any new partner.

Considering the service levels we need to meet with multiple partners, we have proactively created processes for handling critical file failures to minimize the impact on our customers. We not only work on Service Requests to boost revenue but also generate billing opportunities that enable Client Relationship teams to invoice partners for requested data corrections.

This is a hybrid position. Hybrid employees can divide their time between remote work and the office. They are expected to be in the office for 2-3 set days in a week (as determined by the leadership/site), with a general expectation of spending 50% or more of their time in the office based on business needs.

Qualifications

Basic Qualifications
• Minimum 2 years of relevant work experience and a Bachelor's degree, OR over 5 years of relevant work experience

Preferred Qualifications
• Minimum 3 years of work experience with a Bachelor’s Degree or over 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Demonstrated experience in providing technical service and support.
• Hands-on experience with web protocols and infrastructure, including HTTP, Firewalls, Public Key Infrastructure, and SFTP (SSH File Transfer Protocol)
• Experience with data management principles and methodologies, including ETL processes.
• Proficient in SQL, particularly in troubleshooting stored procedures.
• Experience with transactional systems in sectors such as banking, finance, or telecommunications.
• Experience using software tools such as MS SQL to investigate and diagnose issues.
• Experience working in Cloud/SaaS environments.
• Understanding of ITIL practices.
• Prior client facing experience, with exceptional communication and interpersonal skills.
• Experience working with global teams across multiple time zones.
• Ideally a tertiary qualification with appropriate Microsoft or other relevant certifications.
• Ability to work independently, take initiative, and manage time-critical tasks effectively.
• Ability to identify and resolve data-related issues, ensuring data quality, reliability, and integrity.
• Ability to comprehend complex information and communicate it effectively, both verbally and in writing.
• Understanding of commonly used data file formats in the industry, as well as data privacy standards and regulations.
• Flexibility and ability to adapt to a changing environment.
• Strong attention to detail and accuracy.
• Ability to prioritize customer needs and communicate professionally and effectively with internal and external partners.
• Ability to develop and maintain strong relationships both internally and externally.
• Ability to evaluate situations, gather and analyze facts, and determine critical issues.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

FOR U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 130,500.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors such as knowledge, skills, experience, and location. Additionally, this position may be eligible for a bonus and equity. Visa offers a comprehensive benefits package for this position which may include Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.