Join Our Team as a Senior/Staff Data Analyst at Coupang in Seoul

About Coupang 🚀

Coupang is redefining the shopping experience from the moment our customers open the Coupang app till the products are delivered to their doorsteps. Based on our unparalleled end-to-end e-commerce and logistics network, combined with a customer-focused culture, we deliver with speed, selection, and value without compromise. Serving millions in one of the fastest-growing markets in the world, South Korea, Coupang offers service innovations that make people wonder how they ever lived without us. With our global presence in major cities including Seoul, Beijing, Los Angeles, Seattle, Shanghai, and Silicon Valley, we're advancing toward a world of incredible e-commerce solutions.

Job Overview 🚀

The Data Analyst will lead significant projects enhancing our business decision-making processes related to data analysis, quality, availability, and depth. Utilizing expert skills in SQL and other languages, data ETL development, and diverse analytical techniques, you ensure that insights required for all levels of decision-making are efficiently provided across Coupang.

Our Customer Experience Product Analytics Team synthesizes data to produce actionable insights, offers solutions to complex business challenges, and deepens our understanding of Coupang’s customers.

Responsibilities 🚀

· Verify Hypotheses: Formulate hypotheses and validate opportunities towards impactful enhancements in both the business KPIs and customer experience.

· A/B Testing: Implement A/B tests rigorously, perform cohort studies analyzing test results, and design complex tests to derive insightful and analytical reports. Develop automated data workflows and dashboards for continuous performance monitoring of these tests.

· Compelling Storytelling: After testing, deliver timely, persuasive, and fact-based content that effectively communicates the business narratives hidden within the data and test outcomes.

· Communication of Results: Identify and articulate the outcomes, whether it's recognizing successes, failures or trends, and effectively communicate them across the organization.

· Senior Role Expectations: In more senior positions, take on high-complexity analytical areas within the CX product suite, collaborate deeply with multiple PMs, and expect to manage a small team of data analysts (2-4 members).

Qualifications 🚀

· A Bachelor’s degree in a quantitative field (STEM, Finance, Economics, Statistics)

· At least 3 years of experience in data-driven roles such as Business Analyst, Data Analyst, FP&A, or Data Scientist

· Advanced knowledge and hands-on experience with SQL/HQL, ETL, and dimensional modeling

· Extensive use of data visualization tools like Excel, Tableau, or Power BI

· Strong analytical skills, detail-oriented with a robust business acumen

· Ability to prioritize tasks effectively and achieve timely results in a dynamic environment

Preferred Experience 🚀

· Advanced degrees in Engineering, Business (Master’s, PhD, or MBA)

· Proficiency in statistical analysis using Python, R, or SAS

· Experience with big data technologies like Hive, Presto, Airflow

· Significant expertise in statistical fields and data visualization tools (e.g., Tableau, Qlik, Looker, Power BI)

· Proven track record in executing successful A/B tests

What Coupang Offers 🚀

At Coupang, we’re not just creating a seamless online shopping experience; we’re revolutionizing lives every single day. Join us in our journey to become the paramount of e-commerce and customer satisfaction. Immerse yourself into a workplace that loves to be challenged, values innovation, and is committed to being an equal opportunity employer.

Feel inspired? We would love to hear from you. Click "Apply" to start your transformational journey at Coupang today.