Specialist in Customer Master Data

Company Description

Nexthink is the worldwide leader in managing digital employee experiences. Our products enable companies to provide productive digital workplaces to their employees by ensuring optimal user experiences. With a unique blend of real-time analytics, automation, AI, and employee feedback, Nexthink provides IT departments with the insight needed to empower and satisfy workers.

Our head office is in Switzerland, with a US base in Boston, and we have additional offices in France, UK, Germany, Spain, India, and the UAE. Our expanding team of Nexthinkers takes pride in enhancing the digital work lives of more than sixteen million employees across 1,000 clients.

Job Description

Our Customer Master Data Specialist will play a crucial role on our Sales Operations team, helping maintain and improve data quality and structure, and establishing and implementing work processes and data policies.

This person will work closely with a variety of teams with the goal of understanding, automating, troubleshooting, and correcting data; thus, ensuring the development of effective business processes and insights, leading to increased sales productivity and efficiency.

Based in our Madrid office, the role requires being in the office 3 days a week.

• Serves as a trusted advisor on matters relating to Customer and Prospect data.
• Creates, tracks, and manages the architecture, structure, and accuracy of the Customer Master Data.
• Establishes clear policies, performs regular audits, and processes around Customer and Prospect data.
• Works in collaboration with Sales Operations and other key teams to align definitions, seek automation where possible, and encourage communication around the assigned topics.
• Collects market data to improve reporting and insights.
• Implements best practices and standardization of Customer Master Data, considering scalability.
• Inspect and resolve Customer Master Data issues, execute actionable recommendations, and monitors accuracy metrics.
• Assists with CRM changes.
• Aligns and implements strategic initiatives from Sales leadership with regards to Customer Data.
• Ensures data accuracy across all key elements.
• Adapts to significant changes in job responsibilities or working environments by exploring benefits, trying new approaches, and working with others to ensure successful change.

Qualifications

• 3+ years of experience in Sales/Customer Data Management.
• Experience working for a SaaS company; experience with high growth start-up is a plus.
• Understands and can express technical aspects with business acumen.
• Ability to independently identify issues, propose solutions, and carry out those solutions.
• Proven success in driving operational excellence, motivated to continuously improve, and can drive business impact.
• Experience building actionable reports to conduct Data Audits using Salesforce (Tableau CRM is a plus), and highly proficient in Excel.
• Strong organizational and analytical skills with great attention to detail.
• Experience of working in multinational organizations is a plus.
• Requires a Bachelor's degree in Business Management, Engineering.
• Must be proficient in English.
  
  #LI-Hybrid

Additional Information

At Nexthink, we put actions above words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multicultural, multilingual, and come from diverse backgrounds. We are committed to hiring a truly representative workforce capable of creating solutions and fostering innovation for the modern digital employee experience. Join us today!