Sr. Customer Success Manager

Clari’s Revenue Platform ensures precise forecasting and visibility from the sales reps to the boardroom, ultimately enhancing revenue performance. With our platform, organizations can easily identify revenue leaks and confidently address whether they will meet, exceed, or miss sales goals. Leading companies globally like Okta, Adobe, Workday, and Zoom leverage Clari for accurate and precise revenue management. Our customers’ commendations inspire us to keep delivering exceptional value. The next generation of revenue excellence is here. Are you ready to achieve the remarkable with us?

About the Team

The Customer Success and Sales Engineer teams at Clari play a crucial technical role in driving revenue growth both in pre-sales and post-sales phases. Our team advises customers on streamlining business processes and crafting technical solutions aimed at generating new revenue and retaining existing clients.

About the Role

We are seeking a driven and results-oriented Sr. Customer Success Manager (CSM) to join our team. At Clari, our mission is to transform our clients’ revenue operations to be connected, efficient, and predictable. As a CSM, you will be a trusted, strategic advisor to our clients, driving adoption, engagement, and exceptional customer experiences throughout their journey. Be a vital part of Clari’s continued success.

This position is fully remote and can be based anywhere in the United States.

Responsibilities

• Proactively manage the success of Clari customers in your portfolio, delivering consistent value throughout the customer lifecycle.
• Understand top revenue-related initiatives and KPIs for your customers, forming a strong perspective on how Clari can help achieve these goals.
• Build strong relationships across all levels of customers' businesses—from Clari Admins to VPs and CROs.
• Develop deep product expertise and understand Clari's integration within broader ecosystems of tools, data, and systems.
• Partner with Account Management teams to review and analyze usage data, health indicators, renewal dates, and growth opportunities.
• Coordinate and deliver tailored training sessions to ensure platform confidence and cultivate customer accountability.
• Conduct quarterly account performance planning and reviews alongside the Account Management team.
• Resolve customer issues independently or in collaboration with other Clari teams (i.e., Support, Customer Success Operations, & Product).
• Represent customer needs in business requirements or services scoping for configuration requests.
• Contribute to product evolution through feedback requests and proposals, internally and customer-driven.
• Drive customer advocacy through references, referrals, and case studies.
• Foster a strong, collaborative team environment.
• Manage multiple priorities while maintaining strict attention to detail.

Qualifications

• 5+ years of experience in B2B SaaS Customer Success roles.
• Experience with Revenue Operations and Salesforce is preferred.
• Proven track record of customer retention and growth through driving adoption, engagement, and customer experience.
• Aptitude for learning software and staying current on industry best practices.
• Ability to explain complex data relationships and technical issues in layman's terms.
• Comfortable working in a dynamic, fast-paced environment.
• Consistent diplomacy and poise while resolving customer issues and escalations.
• Unmatched sense of ownership, dedication, and passion for helping customers realize maximum value.

Perks and Benefits

• Remote-first work environment with opportunities for in-person collaboration and celebration.
• Comprehensive medical, dental, vision, short & long-term disability, life insurance, and Employee Assistance Program (EAP).
• Mental health support through Modern Health.
• Pre-IPO stock options.
• Well-being and professional development funds.
• Retirement 401(k) plan.
• 100% paid parental leave, plus fertility and family planning support via Maven.
• Flexible paid time off, monthly ‘take a break’ days, and Focus Fridays.
• Focus on culture with charitable giving matches and in-person/virtual events.

At Clari, we aim to offer competitive, motivating, fair, and equitable wages and salaries. Our compensation program targets transparency, talent attraction, and employee