Staff Data Analyst CX Product Analytics

Join Coupang as a Staff Data Analyst in CX Product Analytics

At Coupang, one of the leading e-commerce platforms globally, we're continuously innovating to enhance everyday experiences for our customers, employees, and partners. We are now looking for a dynamic Staff Data Analyst to contribute to our Customer Experience Product Team, focusing on advanced analytics that shape our interactions and product development strategies.

How to Apply:

Please fill out the attached Internal Transfer Request Form and submit it using your Coupang email address to ensure your application is considered.

Job Overview:

The Data Analyst role involves leading influential projects that support business decision-making at Coupang. With your expertise in SQL, data ETL developments, and various analytical tactics, you facilitate vital information for all levels of analysis and decision making. A pivotal part of the Customer Experience Product Analytics team, you synthesize data to produce actionable insights and solutions for complex business issues, deepening our understanding of Coupang customers.

Responsibilities:

• Hypothesis Testing: Design and validate hypotheses, recommending actions that enhance business KPIs and customer experience.
• A/B Testing: Conduct rigorous A/B tests and cohort studies to analyze test results and devise complex tests grounded in analytics and insights.
• Communicate Results: Effectively communicate findings across the organization, whether results indicate success or areas for improvement.
• Data Storytelling: Present compelling and factual stories from data and test findings to articulate hidden narratives and insights.
• Lead and Mentor: Depending on seniority, manage a small team of data analysts (2-4) and hold responsibility for complex analytical areas within CX products.

Basic Qualifications:

• Bachelor's degree in a quantitative field (STEM, Finance, Economics, Statistics).
• Minimum 3 years of experience in roles requiring data analysis skills (Business Analyst, Data Analyst, FP&A, Data Scientist).
• Proficient in SQL/HQL, ETL, and dimensional modeling.
• Extensive experience with data visualization tools such as Excel, Tableau, or Power BI (over 5 years).
• Strong analytical skills, business acumen, and the ability to prioritize tasks efficiently in a fast-paced environment.

Preferred Experience:

• Advanced degree in Engineering, Business (Master's or MBA), or relevant technical fields.
• Proficiency in statistical analysis tools such as Python, R/SAS, Hive, or Presto.
• Experience in A/B testing and data visualization techniques.

About Us:

Located in multiple global offices including Beijing, LA, Seattle, Seoul, Shanghai, and Silicon Valley, Coupang is redefining the future of commerce. Within our Customer Experience Product team, you’ll contribute to the development of cutting-edge products that improve how our customers undertake their e-commerce journey.

Ready to revolutionize the e-commerce landscape? Apply now to become part of our mission and grow your career at Coupang.