Job Opportunity: Streetlight Analyst at DTE Energy

DTE Energy, one of the nation’s largest diversified energy companies, has fueled homes and powered Michigan’s progress for more than a century. As Michigan’s leading source of renewable energy, we are committed to creating a cleaner, healthier environment for the future. Additionally, our impact extends beyond Michigan, offering renewable energy solutions, emission control technologies, and energy services in 19 states.

Why Work at DTE Energy?

At DTE, we are more than just an energy company. Joining our team means becoming part of a community that values health, safety, wellbeing, and diversity. We strive to foster growth and prosperity in the communities we serve. If you are ready to make a significant impact, bring your energy to DTE — together, we can achieve extraordinary things.

Job Summary: Streetlight Analyst

As a Streetlight Analyst, you will enhance customer service and corporate image by assessing and managing outdoor lighting issues. Responsibilities include using company-supported tools to ensure efficient maintenance and repair services, eliminating duplicate reports, identifying root causes of outages, and communicating repair statuses with customers.

Key Accountabilities

• Analyze outdoor lighting trouble reports and enter details into the outage management system.
• Assign trouble jobs to contractors, service centers, or central dispatch.
• Monitor and provide status updates on the progression of outdoor lighting trouble jobs.
• Complete outage reports for Key Performance Indicator (KPI) tracking and customer needs.
• Communicate outage information to internal and external customers, including customer representatives, account managers, and government agencies.
• Investigate and analyze customer complaints within specified timeframes.
• Utilize Continuous Improvement tools to enhance processes.

Minimum Education & Experience Requirements

• High School Diploma or GED.
• 2+ years of customer service experience.

Preferred Qualifications

• Working knowledge of GIS.
• Experience with Kloudgin Outage Management System.
• Familiarity with CRM/MAXIMO.

Additional Requirements

• Proficiency with InService software with minimal instruction.
• Experience with Microsoft Office applications.
• Understanding of GIS mapping systems.
• Knowledge of customer billing systems.
• Ability to work in a team and manage multiple projects.
• Strong analytical and problem-solving skills.
• Excellent verbal, written, and presentation skills.
• Organization and planning skills, with an ability to apply Continuous Improvement (CI) principles.

Additional Information

This job description is intended to illustrate the general nature and level of work performed by employees within this role. It is not an exhaustive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct, and control the work of employees under their supervision.

Privacy Notice to California Job Applicants

At DTE Energy, we are committed to fostering an inclusive workplace where everyone feels welcome. We value individuals passionate about serving communities and shaping the future of energy. As an equal opportunity employer, we consider all qualified applicants regardless of race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status, or any other status protected by law.

Company Name: DTE Energy

Job Title: Streetlight Analyst