SuccessHub Data Infrastructure Engineer

"Creating a future where all those facing customers can create more value." We are developing and providing the SuccessHub service, which dramatically improves the productivity of the team and brings results to the customer success organization. In order to further accelerate the expansion of the product, we are looking for a product specialist who can promote these initiatives. From considering the introduction of SuccessHub to starting operation, customers need to coordinate with in-house SREs and data engineers and set up data integration themselves. Your mission is to coordinate with the AE and the CSM to follow up after sorting out technical requirements with the customer, and provide technical and functional support for customers using the product. Job Description The role of the SuccessHub product specialist is to combine client data in SuccessHub and deliver the product. [Jobs in charge] - Environment construction for utilization of SuccessHub - Combining customer data and product data of clients - Extract and process data using SQL - Collaboration with business team - Provide demos for customers - BI tool construction - Use BI tools (such as Looker Studio) to visualize the usage status of customers About the product SuccessHub is an action SaaS for customer success managers that integrates and visualizes the data necessary for action planning, executes actions without crossing tools, and uses the results for improvement. What SuccessHub aims to do is for all business people who deal with customers, such as sales, customer support, and customer success officers, to create a more valuable future. To realize such a future, we continue to develop and improve while conversing with customers towards Product Market Fit with a sense of speed. Service URL: https://www.successhub.jp/ Why SuccessHub is chosen 1. Overwhelming low barrier to introduction and operation 2. Product design tailored to Japanese business customs 3. Support for customer success based on extensive practical experience Issues that SuccessHub can solve 1. Able to manage all important information and health conditions related to customers 2. Be able to take individual optimal actions according to the customer's condition 3. Achieve the effect of high touch with the man-hours of tech touch Requirements [Required skills] - Have work experience using SQL/BigQuery - Can communicate smoothly with members of the company - Logical ability to formulate solutions for technical issues - Proactive in learning new technologies and services - Experience in version management using Git [Welcome skills] - Experience in project management including clients - Familiar with access control and DB performance management of SaaS databases - Strong intention to improve client agility and digital literacy before and after introduction, and maximize product value [Person image you are looking for] - What state of mind would he have? - Or for those who are thinking of such a career - Please list who is suitable for Benefits Employment: - Full-time employees - 3 months probationary period - No change in conditions at the time of official adoption Working location - Head Office: Meguro Techno Building 2F, 4-31-18 Nishi Gotanda, Shinagawa-ku, Tokyo - 2 minutes walk from Fudomae Station / 12 minutes walk from Gotanda Station Working hours: - Flex system (core time: 11:00-16:00) - Remote work available (with 1 office attendance day per month) Holidays and leave: - Saturdays and Sundays, holidays, condolence leave, and year-end and New Year holidays / Summer holidays given - Annual paid leave (10 days granted after half a year of joining the company according to the law) - Entry leave (granted 5 days paid leave at the time of joining) - Sick leave (10 days per year granted as annual leave from the time of joining) Salary: - Determined according to the skill and experience and the salary table for each rank of our company (expected annual income 5 to 7.2 million) - Promotion / salary increase once a quarter Other benefits and welfare: - Social insurance complete (Kanto IT Software Health Insurance Association) - support for book purchase and seminar participation - Lending of Win/Mac, either is ok - Referral incentive program - Health checkup, influenza vaccination - Subsidy for the cost of purchasing services and products of companies that have signed a contract with commune