Join InfluxData as a Support AI/ML Engineer

InfluxData, the innovators behind InfluxDB, the premier time series platform, is looking for a talented Support AI/ML Engineer to join our team. This role is pivotal in automating support functions and enhancing customer support using AI, particularly focusing on a large strategic customer utilizing our platform.

Why InfluxData?

As a remote-first organization, we pride ourselves on having a globally distributed workforce, allowing flexibility and fostering a culture that prioritizes work-life balance. Plus, with an emphasis on continuous learning and innovation, working at InfluxData means you're always moving forward in your career.

Role Overview

Your primary responsibility will be to spearhead the development of a Language Learning Model (LLM) aimed at streamlining our support processes. You'll also play a crucial role in maintaining the satisfaction of our significant clients by ensuring their seamless integration and utilization of InfluxData solutions.

Key Responsibilities:

• Develop a pilot AI model to automate frequently submitted support cases.
• Debug and troubleshoot complex customer cases to provide effective solutions.
• Advocate for customer needs by liaising between technical teams and management to prioritize engineering tasks.
• Onboard customers effectively to maximize their engagement with the InfluxData platform.
• Facilitate customer adaptation of new features and platform versions.
• Conduct recurring sessions with customers to sync on both tactical and strategic goals.
• Collaborate on internal projects to enhance total account management (TAM) customer value.

What We Look For:

• Proven experience in Data Science, AI, or Machine Learning, with a preference for those holding 2-5 years in the field.
• Strong communication skills and expertise in problem-solving and project management.
• Familiarity with AI/ML tools and frameworks like AWS SageMaker, TensorFlow, or PyTorch.
• Experience in customer-facing technical roles, with a knack for in-depth understanding and resolution of issues.
• Proficiency in scripting languages such as Java or Python.

Benefits at InfluxData

We believe in taking care of our team, and our benefits reflect that. From medical, dental, and vision insurance to flexible time off and professional development budgets, we've got you covered. Plus, our core values ensure a work environment that values learning, effective execution, and collaboration.

Apply Now

The application deadline is July 5, 2024, but this position may remain open longer depending on business needs. Visit our to apply or to learn more about life at InfluxData.

InfluxData is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact and Additional Information

We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. InfluxData is dedicated to ensuring authenticity and transparency throughout our recruitment process, we conduct interviews solely via Zoom and all communications will be from an official @influxdata.com email address.

If you come across any suspicious job offers or interview requests from individuals claiming to be from InfluxData and requesting personal information, please report it to .