Join Clari as a Technical Support Specialist!

Clari's Revenue platform, utilized by industry leaders like Okta, Adobe, Workday, and Zoom, delivers unparalleled forecasting accuracy and revenue visibility. Our insights help businesses ensure they meet, beat, or exceed their sales goals by identifying revenue leakages. With our platform, users drive revenue precision and accuracy. Ready to join the next generation of revenue excellence?

About the Team

The Customer Solutions team supports our clients throughout their journey with Clari, from initial discovery through implementation to renewal and expansion. Our team comprises experts in product, process, strategy, customer service, success, education, and support.

About the Role

We're looking to add a key member to our Technical Support Team. You will play a vital role in our customers' success by helping them understand and utilize our software. Gather feedback to enhance our platform and empower sales teams to perform at their best.

As a Technical Support Specialist, you will leverage your technical and business acumen to assist Clari + Groove customers. You’ll ensure timely responses and resolutions by adhering to our SLA (Service Level Agreement) and utilizing internal resources to solve issues.

Join a team of problem solvers in a dynamic, fast-paced, client-centric environment, providing exceptional support and guidance to our customers.

This is a fully remote opportunity, preferably within the West time zone.

Responsibilities

• Guide and coach new users of our platform
• Respond to customer inquiries in line with our SLA
• Collaborate with cross-functional teams
• Triage and route product requests from customers to appropriate queues
• Utilize resources to resolve tickets efficiently
• Enhance internal and external documentation (Help Center, FAQs, macros)
• Communicate customer feedback to relevant teams
• Engage in new projects requiring research and expertise
• Flexible to work weekends when needed

Qualifications

• 1-2 years of experience in a customer-facing role with technical troubleshooting
• Excellent written and verbal communication skills
• Passion for providing outstanding customer experiences
• Strong problem-solving and troubleshooting skills
• Experience in a fast-paced, dynamic environment
• Detail-oriented and organized
• Experience with Salesforce, Intercom, Jira, and Slack is a plus
• Knowledge of Atlassian (Confluence) and JSON is a plus

Perks and Benefits @ Clari

• Remote-first with opportunities to work and celebrate in person
• Medical, dental, vision, short & long-term disability, Life insurance, and EAP
• Mental health support through Modern Health
• Pre-IPO stock options
• Professional development stipends
• Retirement 401(k) plan
• 100% paid parental leave, plus fertility and family planning support through Maven
• Discretionary paid time off, monthly 'take a break' days, and Focus Fridays
• Strong company culture: Charitable giving match, in-person and virtual events

Clari strives to offer competitive wages that are motivational, fair, and equitable. Compensation is determined by various factors, including location, experience, education, and certifications.

The salary range for this position is $60,000 to $90,000, including stock options and comprehensive benefits.

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Our CEO often speaks about being remarkable. At Clari, this means providing meaningful work and fostering a supportive, inclusive environment. We welcome and encourage diversity in all forms, without discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

We believe in culture add, not just culture fit. If you're passionate about learning and excited by what