Join Our Team as a Customer Experience Specialist Data Analyst

Are you a driven individual passionate about leveraging customer feedback to derive actionable insights? Allianz Technology is currently seeking a Customer Experience Specialist Data Analyst to enhance our understanding of customer needs and spearhead improvements across the company.

About the Role

In this crucial position, you will manage and analyze NPS survey data and work closely with cross-functional teams to design and refine customer experience strategies. Your efforts will help optimize customer interactions and support the development of innovative products and services, maintaining our leading position in customer satisfaction.

Key Responsibilities

• Utilize advanced customer experience measurement tools like NPS, ratings, reviews, and text analytics to extract deep insights into customer sentiments and behaviors.
• Create and manage interactive dashboards that showcase NPS survey data, enabling stakeholders to make informed decisions.
• Develop and implement new survey strategies using the latest methodologies for essential and impactful data gathering.
• Compile detailed analytical reports for the executive management team, underlining significant customer trends and insights for strategic planning and operational improvements.
• Enhance customer feedback algorithms through AI, boosting the accuracy and relevance of the insights derived.
• Engage in Agile ceremonies, aligning project delivery with broader business objectives and assuring effective team coordination.
• Serve as the primary point of contact within the company for all customer experience survey-related activities.

What We Are Looking For

• Higher education degree in Marketing, Business Management, or a related field.
• Strong capability in handling NPS, ratings, reviews, text analytics, and other customer experience measurement tools.
• Proficient in Business Intelligence and data analytics, with advanced skills in database management, pivot tables, and CRM systems.
• Experience with quantitative and qualitative research methodologies including interviews, focus groups, and customer journey analysis.
• Expertise in Dashboard and Reporting tools, particularly Office 365 applications.
• Familiarity with Agile methodologies and tools.

Benefits of Working with Us

Allianz Technology offers a hybrid work model blending in-person collaboration with the flexibility of remote work—including options to work abroad up to 25 days per year. We provide a competitive compensation package including bonuses, pensions, shares programs, and numerous employee discounts. Our commitment to your ongoing development includes career advancement opportunities, digital learning programs, and support for returning from career breaks.

Company Overview

Allianz Technology is the global IT powerhouse behind Allianz Group, spearheading the digital transformation in the financial services sector. With over 13,000 employees in 22 countries, we manage extensive IT infrastructures, develop modern application platforms, and deliver comprehensive IT solutions.

Embracing Diversity

Allianz Technology is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Ready to shape the future of technology? Join us in caring for tomorrow, today!

Job ID: 41383 | Department: Data & Analytics | Position Type: Professional/Senior | Employment Type: Full-Time Permanent | Location: Allianz Technology

Apply Now!