Customer Support Data Analyst (Top Secret/Sensitive Compartmented Information)

Company Description

At RED GATE we strive to serve our clients in every possible way:
Utilizing suitable technical capabilities, unique methodologies, best practices, and integrated technology, we help clients launch fearless solutions. Innovative tactics to handle emerging and evolving threats. Unconventional means to overcome deep-seated challenges. Gaining the upper hand through opportunity. If you have a severe challenge or problem, we can assist you in resolving it. The below job description provides detailed information on how this role will help serve our clients.

Job Description

As a Customer Support-Data Analyst, your responsibilities will include Gathering, Cleaning, Modeling, Interpreting, and Presenting data findings.

Gather: Analysts often collect data themselves, involving conducting surveys, tracking visitor attributes on a company website, or using datasets from data gathering applications.

Clean: Raw data may contain duplicates, errors, null values, or outliers. Cleaning the data ensures the maintenance of data quality in a spreadsheet or a programming language, guaranteeing your interpretations won’t be erroneous or skewed.

Model: This involves crafting and designing a database structure to facilitate analysis and visualization. You may decide the data types to store and gather, identify relationships among data variables, and strategize how the data is represented.

Interpret: Interpreting data involves identifying patterns or trends in the data that will answer the customers’ queries and provide insights.

Present: A crucial part of your role is communicating the results of your findings. This can be achieved by creating different visualizations like charts and graphs, writing reports, and presenting information to the parties concerned.

Qualifications

Required Qualifications:

• Experience with Power BI, Jupyter Notebook/Lab, Python, Excel, and PowerPoint.
• Data visualization: The ability to consolidate findings in a clear, comprehensive format to ensure colleagues, employers, and stakeholders will comprehend.
• Communication: Strong writing and speaking skills to interact with colleagues and other stakeholders are valuable assets in data analysts.
• Critical thinking: The ability to make assessments or formulate conclusions based on the analysis of facts, trends, and evidence.
• Communication: Strong writing and speaking skills to interact with colleagues and other stakeholders are valuable assets in data analysts.
• Research: The ability to conduct comprehensive research to justify and validate trends and anomalies within data.
• Experience in crafting standard operating procedures, recognizing areas of improvement and conducting research to enhance data analysis methods.

Desired Qualifications:

• Programming languages: Proficiency in a statistical programming language like Python to handle massive data sets and execute complex equations.
• Statistics and math: The ability to utilize statistics and math to confirm findings.

Additional Information

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants devoid of regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group shielded by federal, state, or local law.