Data Analyst, Customer Service Operations

Data Analyst, Service Operations

For Service Operations Europe

Location: Budapest, Hungary

At Sony, our mission is to be a company that inspires and fulfils your curiosity. Our unlimited passion for technology, content and services, and relentless pursuit of innovation, drives us to deliver ground-breaking new excitement and entertainment in ways that only Sony can.

The Service, Quality and Environmental (SQE) division drives the direction of Sony Europe end-customer support & service, striving for a very good customer satisfaction experience under a well-balanced cost for Sony.

Within SQE, a team of business and functional analysts is responsible for constantly re-thinking and improving business process flows, increasing a better customer experience or decreasing the cost for Sony. Within this team, we are looking to grow our existing team with a new member to join as Data Analyst in Budapest.

You will:

As a Data Analyst, you will be responsible for:

• Maintaining & updating internal databases
• Transferring data from one system into another
• Preparing data readiness to support service operations and indirectly our end-customers
• Handling issues related to incorrect data/set-up of internal IT systems
• Thinking along with IT department on the feasibility of automating data processing activities
• Detailing this into a set of functional change requests for all impacted applications
• Liaising between SQE business, Sony internal & external IS teams for IT follow-up/release management.
• Monitoring data accuracy
• Setting up data dashboards to follow-up on contract sales
• Model Master set-up & escalation handling
• Default Warranty set-up & escalation handling
• Extended Warranty/Contract set-up & escalation handling

Any new SONY product sold on the market needs to be set-up correctly inside our internal SONY applications. In your role, you will ensure Sony products are correctly set up and you will be working with warranty related data for all European countries and products

You will bring:

• University Degree or equivalent experience
• Knowledge or experience using data processing tools (MS Access & MS xls)
• Knowledge or experience reading or writing SQL and development of Excel macros will be an asset
• Familiarity with SAP BW data extract will be advantageous
• Strong logical and analytical skills, and good attention to detail
• Able to handle several tasks and projects simultaneously
• Willingness to improve processes and deliver results
• Excellent knowledge of English
• Ability to learn quickly, work autonomously and meet deadlines
• Good interpersonal skills to deal with peers and colleagues across the business
• A teammate that integrates with new team members and creates a positive and efficient work environment with team spirit and mutual respect

Your new office

Budapest

Based at the Budapest office, you will enjoy a modern, vibrant and diverse working environment with lots of social and charity events to be part of and enjoy a sense of belonging. We have an onsite canteen with a wide range of healthy options, a café, and free coffee/tea in the office kitchens. The office is easily reachable by public transportation. You can enjoy your lunchbreak outside in the garden or have a walk by the Danube. If you like to ride, we have bike storage in the building with a changing room and we also have a MOL BUBI bike docking station in front of the office building.

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe.

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.