Data Analyst

Company Description

Vattenfall Electricity Distribution AB distributes electricity to households, businesses, and society - around the clock, all year round. Our power grid is over 12,000 miles long, and we distribute electricity to nearly 900,000 customers. We build, operate, maintain, and invest in our power grid to ensure you, as a customer, receive a reliable supply. Find out more about us here: 

Job description

Vattenfall Electricity Distribution is in the midst of the energy transition and plays a central role in the powerful electrification currently taking place at a societal level where network capacity needs to double within the next 10 years. The transition involves significantly increased customer interactions where the department Customer Information and Insights' role is to understand our customer segments as well as their drivers and how the growth rate will look. The department acts as the information owner for all customer data and is responsible for the customer insight work.

Today, we are 15 colleagues and are now planning to grow with several new employees - including a Data Analyst for our office in Solna.

About the role

The customer insight and effect forecast work includes market analysis and translating this into impact on our business, understanding and analysing our customers and segments and building accurate effect forecasts to understand the growth rate. The department works on behalf of the business, i.e. the analyses performed are needs-driven and can vary depending on what is happening in our environment. We work in close dialogue with operations to understand and respond to their needs.

We are now looking for a Data Analyst to focus on developing our customer satisfaction survey - our "Customer Effort Score", CES. The customer satisfaction survey is distributed monthly to customers who have been in contact with Vattenfall Electricity Distribution through various channels. The existing survey has been in place for a few years, and there is a great need to review the methodology, technical solution, and handling/communication of results.

As a Data Analyst, you will work closely with the person responsible for the survey and participate in making the survey relevant based on our mission, find a relevant technical platform for distribution, conduct benchmarking against other companies in the industry, and establish how we should communicate the information to our organization. Customer satisfaction is one of the keys to understanding how we can develop our customer journeys, which is a tool for better understanding the customer's experience with us. Initially, you will also ensure that the customer survey is sent out, analysed, and presented continuously while the methodology is being developed.

The customer survey is in demand in many areas of the business, and currently, the analysis takes too long and is complicated, creating a need for a more structured and data-driven approach. Further, communication is a crucial part of our work. You will, together with the person responsible for the survey, frequently present the analyses internally within the company, where customer insights are in high demand across all levels. Your ability to present and adapt messages for different parts of the business is therefore important.

Qualifications

To be successful in the role, we believe that you have:

• Experience in programming in Python or similar programming languages
• Experience with visualization programs like Power BI
• Experience in building efficient and clear code to automate workflows, from structuring input files, processing, and finally visualizing data
• Experience in analyzing large amounts of data
• A relevant academic degree
• Good skills in conveying messages/creating presentations
• Good proficiency in Swedish and English, both spoken and written

We consider it an advantage if you also have:

• Experience in working with data quality; identifying and addressing shortcomings and initiating improvement initiatives
• Previous experience in customer insight work/prognosis work and/or insight into the energy industry

As the role of the department is to understand the needs of the business in the customer insight area, your communication and relationship building capability, both internally and externally, is important. You have an innovative and analytical side and the ability to transform insights into consequences. We also believe that you are agile and an initiator capable of handling the breadth of the role.

Additional information

We offer

In addition to being part of shaping the future smart energy society, we offer a workplace with good opportunities for development. We encourage you who want to move forward and explore new areas within the company. With our career and development model, we want to create clarity in what opportunities you have to develop in the direction you want. It is important that life works as a whole and therefore we strive to ensure that our employees experience a good balance between work and leisure. We are convinced that diversity and inclusion lead to innovation, improved business results, and increased engagement, and we strive to represent the diversity of our customers and the society we operate in.

Other information

If you want to know more about the position, contact recruiting manager Marcus Falkö Palm on 070 280 17 36. For more information about the recruitment process, contact recruiter Angeliqa Haapanen on 070 238 21 39 or

The trade union representatives for this position are Christian Ericsson, Ledarna, Anne-Marie Sjöbohm, Akademikerna, Asim Nokic, Unionen, Ulf Tengman, SEKO. All contact persons can be reached via Vattenfall's switchboard 08-739 50 00.

Please submit your application by November 12, 2023. The selection may be made on an ongoing basis, so do not wait to submit your application.

We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models when it comes to diversity. Vattenfall actively works for all employees to have the same opportunities and rights regardless of age, ethnic or cultural background, gender identity, religion/belief, sexual orientation or disability. Read more about how we work with diversity and inclusion

Vattenfall is a part of Sweden's critical infrastructure, therefore many of our services are security classified. If this position is security classified, a security review will be conducted before employment, in accordance with the Swedish Security Protection Act.

We look forward to your application!