[Hiring] Customer Relationship Leader @Aktana

Aktana is Hiring a Remote Customer Relationship Leader

Date: Jun 23, 2024
Location: USA

The Customer Relationship Leader serves as the primary point of contact for our customers, leveraging deep industry and customer insights to drive value. This role is critical to facilitating the successful implementation and use of Aktana's solutions.

Responsibilities and Achievements

As a Customer Relationship Leader, you will:

• Manage and nurture long-term customer relationships.
• Develop strategic plans and roadmaps to apply Aktana’s capabilities to customer business objectives.
• Create and update stakeholder management plans.
• Set and manage customer expectations for engagements.
• Communicate customer success criteria effectively.
• Drive business case creation and act as a strategic advisor to both internal and customer teams.
• Support the development of Statements of Work (SOW).

Key Performance Indicators

• Customer Retention
• Customer Satisfaction Scores
• Feedback from Delivery Teams
• Feedback from Commercial Teams

Required Skills and Expertise

To be successful in this role, you will need:

• Ability to form strategic and solid partnerships.
• Proficiency in value-based sales techniques.
• Comfort with interpreting and leveraging data to create compelling narratives.
• Strong influence and leadership skills.
• High adaptability and agility.
• Knowledge of integrating Aktana’s business processes with customer operations.
• Excellent written and verbal communication skills.

Preferred Qualifications

You will stand out if you:

• Understand marketing, sales, brands, and data analytics within the commercial pharma and life sciences industries.
• Bring experience working in a global environment, supporting customers across multiple countries and time zones.
• Have extensive experience in creating business cases and developing SOWs.

Why Join Aktana?

Aktana is committed to customer success and innovation, transforming how life sciences companies share information with healthcare providers. Our platform uses machine learning algorithms to optimize multi-channel engagement, utilized by over half of the top 20 global pharma companies.

We are growing rapidly and seek exceptional talent to join our diverse and collaborative team. We value hard work, transparency, and creativity – and we know how to have fun! As a company, we pride ourselves on an empowering workplace environment.

Headquartered in San Francisco, Aktana has offices in Philadelphia, London, Barcelona, Bucharest, Tokyo, Osaka, Shanghai, Beijing, Sydney, Pune, and Sao Paulo.

Note: Aktana conducts background checks and reference investigations for all new hires.