[Hiring] Customer Service Role @Omni Interactions

Hiring Remote Customer Service Agents

Job Details:

Company: Omni Interactions

Position: Customer Service Role

Date Posted: Sep 01, 2024

Salary: $14-$20 per hour

Location: Worldwide

Job Description:

Omni Interactions supports numerous clients, and as an independent contractor, you will provide exceptional customer service through inbound phone calls, chat messages, and emails for Fortune 500 companies. Your responsibilities will include assisting customers with their diverse needs via inbound phone calls, and potentially through chat and email.

Schedule:

🌟 Flexible work schedule options available.

⏰ Most work hours are during weekdays and daytime.

📅 Opportunity to create a work schedule that suits you best.

Earnings & Revenue:

💵 Contract earnings vary by client, ranging from $14 to $20 per hour.

📞 Pay is determined by your phone call status when assisting customers.

🤑 Additional incentives available based on client needs and performance metrics.

Required Skills:

💬 Exceptional written and verbal communication skills.

✅ Proven track record in customer service and delivering outstanding customer care.

🧐 Keen attention to detail with strong problem-solving skills.

🤗 Friendly, empathetic tone, and professional demeanor.

🙌 Self-motivated, proactive, and resourceful mindset.

👩‍💻 Proficient in using technology, including computer applications and software.

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours.

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted).

🎧 Wired USB headset with a microphone for clear communication.

💨 High-speed wired internet with a minimum of 10 Mbps download speed. Please Note: Mobile home internet (T-Mobile/Verizon, etc.) or Satellite internet service is not permitted.

🪟 Windows 10 or Windows 11 operating system (some clients may accept AppleOS).

👾 Valid and up-to-date antivirus software.

🤳 Smartphone, Android tablet, or iPad required for program work, alongside an authentication app.

Work Environment Requirements:

🤫 Quiet, uninterrupted space.

⌨️ Organized desk area.

Important Information:

We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.

We are able to work with contractors residing in: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming, and Puerto Rico.

Contractual Relationship:

The relationship between you and Omni Interactions is contractual. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted. Upon receiving your contract, you will agree to have no claim against Omni Interactions for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.