[Hiring] Customer Success Manager - Healthcare Accounts @Kontakt

Join Kontakt.io as a Remote Customer Success Manager for Healthcare Accounts

Date Posted: June 23, 2024
Location: USA
Salary: Competitive salary and bonus structure

Kontakt.io, the leader in Indoor Journey Analytics, utilizes AI, IoT, and RTLS to optimize processes. Our technology helps businesses uncover waste, improve workflows, and enhance customer and staff experiences. With solutions across healthcare and other industries, we recently secured $47.5 million in Series C funding from Goldman Sachs.

We are seeking a dedicated Customer Success Manager to join our mission of transforming the healthcare industry.

Responsibilities

Drive Customer Success: Build strong relationships with healthcare clients, understanding their needs and guiding them through the implementation process and beyond.

Revenue Generation: Work closely with the sales team to identify expansion opportunities and ensure client satisfaction.

Full Lifecycle Management: Manage the entire customer journey, from onboarding to ongoing support, ensuring seamless integration of our healthcare solutions.

Product Expertise: Gain a deep understanding of our healthcare technology and provide strategic insights to maximize ROI.

Competencies

Cross-functional Collaboration: Work effectively with sales and marketing teams to craft solution messaging and support sales efforts.

Adaptability: Thrive in a fast-paced environment, addressing evolving customer needs and market trends with enthusiasm and flexibility.

Qualifications

Healthcare Technology Expertise: Experience in the healthcare sector with knowledge of RTLS, IoT, and location technology solutions. Familiarity with SaaS products for healthcare is highly desirable.

Pipeline Management: Proven track record of managing pipelines to support Customer Success growth, preferably in high-growth startup environments.

Travel Flexibility: Willingness to travel for client meetings, conferences, and industry events.

Benefits

• Competitive salary and bonus structure
• Health, dental, and vision insurance
• Stock options
• Professional development opportunities
• Innovative work environment with career growth potential
• Opportunity to impact a high-growth SaaS startup

Why Join Kontakt.io?

Easy to Use: Our apps focus on specific user problems, creating solutions to help everyone get things done efficiently.

Easy to Buy: Simplified pricing with an all-inclusive model for per-bed or per-room services.

Easy to Deploy: Leveraging AI, cloud, and mobile technologies, our equipment cuts deployment time significantly.

Industry-leading Time to Value: Accelerate your ROI with our AI- and cloud-based platform.

Delivered as a Service: Comprehensive service model including devices, apps, and support for agility and speed.

Outcome-Driven: From installation to monitoring, our approach ensures the outcomes you need.

Scalable Solutions: Flexible pricing and extensive cloud scalability to future-proof your IT investments.

Ready to make a significant impact on the healthcare industry? and join our dynamic team at Kontakt.io.