Join Omni Interactions as a Remote Customer Service Representative

Date Posted: September 1, 2024

Company: Omni Interactions

Position: Remote Customer Service Representative

Salary: $14 - $20 per hour

Location: Worldwide

Job Overview

Omni Interactions is currently hiring skilled remote customer service representatives to support a range of clients. Our independent contractors will provide stellar customer service by handling inbound phone calls, chat messages, and emails for Fortune 500 companies.

As a customer service representative, you will primarily interact with customers through inbound phone calls and may also handle queries via chat and email.

Flexible Work Schedule

🤙 Choose a flexible work schedule that fits your lifestyle

⏰ Most work hours are during weekdays and daytime

🗓️ Customize a work schedule that works best for you

Earnings & Revenue

💵 Competitive contract earnings, ranging from $14 to $20 per hour

📞 Pay is based on your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics

Required Skills for Successful Contractors

💬 Exceptional written and verbal communication skills

✅ Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software

Important Information: Technology & Equipment Requirements

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: Mobile home internet (T-Mobile/Verizon, etc) or Satellite internet service is not permitted.

🪟 Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳 Smartphone, Android tablet, or iPad required for program work, along with an authentication app

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements

🤫 Quiet, uninterrupted workspace

⌨️ Organized desk area

Note: We currently cannot work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Maine, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must pass a criminal background check.

Eligible Locations: We can work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming, and Puerto Rico.

Contractual Relationship

The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with us. In your contract, you will agree to have no claim against Omni Interactions for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.

Apply now to begin your journey as a remote customer service representative with Omni Interactions!