Junior Data Analyst

Company Description

Vattenfall Eldistribution AB distributes electricity to households, businesses, and society - around the clock, year-round. Our power grid is over 12,000 miles long, and we distribute electricity to almost 900,000 customers. We build, operate, maintain and invest in our power grid to provide a reliable supply to you as a customer. Read more about us here:

Job Description

Vattenfall Eldistribution is at the heart of the energy transition and plays a central role in the powerful electrification currently taking place at the societal level, where grid capacity needs to double within the next 10 years. The transition involves dramatically increased customer interactions. Our Customer Information and Insights department's role is to understand our customer segments, their motivators and the pace of growth. Our department acts as information owners of all customer data and are responsible for our customer insights work.

We are currently 15 colleagues and are planning to grow with several new employees – including a Data Analyst to our office in Solna.

Our role is to understand and analyze our customers and segments and to build accurate forecasts to understand the growth rate. Our department works on behalf of the operation, which means the analyses we perform are needs-driven and vary depending on what is happening in our environment. We work closely with the operation to understand and act on their needs.

We are now looking for a Data Analyst with focus on developing our customer satisfaction survey – our “Customer Effort Score” (CES). The customer satisfaction survey is distributed monthly to customers who have interacted with Vattenfall Eldistribution across various channels. The existing survey has been in place for a few years, and there is a significant need to review the method, technical solution, and result's handling/communication.

As a Data Analyst, you will work closely with the person responsible for the survey and help make the survey relevant based on our mission, find a relevant technical platform for distribution, benchmark against other companies in the industry, and establish how to communicate the information to our organization. Customer satisfaction is key to understanding how we can develop our customer journeys, which is a tool for better understanding the customer's experience with us. Initially, in parallel with development method work, you will continue to ensure that the customer survey is sent out, analyzed and presented.

The customer survey is in demand across the operation and the analysis currently takes too long and is too complicated, creating a need for a more structured and data-driven way of working. Communication is an important part of our work. You will regularly present the analyses internally within the company, where customer insights are in high demand at all levels. Your ability to present and adapt messages for different parts of the operation is therefore important.

Qualifications

To be successful in this role, we believe that you have:

• Experience with programming in Python or similar programming languages
• Experience with visualization programs such as Power BI
• Experience in building efficient and clear code to automate workflows, from structuring input files, processing and finally visualizing data
• Experience in analyzing large data sets
• A relevant academic degree
• Good skills in message communication/composition of presentations
• Good proficiency in Swedish and English, both spoken and written

We regard it as a merit if you also have:

• Experience working with data quality; identifying and addressing shortcomings, and initiating improvement initiatives
• Previous experience of customer insights work/forecasting work and/or insight into the energy industry

Since the department’s role is to understand the needs within the customer insights area, your communication and relationship-building ability internally and externally is important. You are innovative and analytical and are strong in turning insights into consequences. We also believe that you are agile and proactive to handle the role's breadth.

Additional Information

We offer

Aside from being part of shaping the future of smart energy societies, we offer a workplace with excellent development opportunities. We encourage those who want to progress and explore new areas within the company. With our career and development model, we want to clearly outline the possibilities for you to develop in the direction you desire. It is important that your whole life works, and we therefore care about our employees experiencing a good balance between work and leisure. We are convinced that diversity and inclusion lead to innovative thinking, improved business results, and increased engagement, and we strive to represent the diversity among our customers and the community we operate in.

Other Information

If you want to know more about the job, contact recruiting manager Marcus Falkö Palm on +46 70 280 17 36. For more information about the actual recruitment process, contact recruiter Angeliqa Haapanen on +46 70 238 21 39 or

Union representatives for this position are Christian Ericsson, Ledarna, Anne-Marie Sjöbohm, Academics, Asim Nokic, Union, Ulf Tengman, SEKO. All contact persons can be reached via Vattenfall's switchboard +46 8-739 50 00.

Please submit your application no later than November 12, 2023. Selection may take place continuously, so do not wait to submit your application.

We are convinced that diversity contributes to building a more profitable and appealing company, and we strive to be good examples when it comes to diversity. Vattenfall actively works for all employees to have the same opportunities and rights regardless of age, ethnic or cultural background, gender, religion/belief, sexual orientation or disability. Read more about how we work with diversity and inclusion

Vattenfall is part of Sweden's critical infrastructure; therefore, many of our jobs are classified as security class. If this job is classified as security class, a security screening will be carried out before employment, in accordance with the Security Protection Act.

We look forward to your application!