Post Sales Data Analyst (full remote working)

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. The company operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost, and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we assist our customers to find and do "whatever makes them pink".

We continuously invest in talented individuals who ensure our offering aligns with the needs of our customers and keeps us at the forefront of technology evolution. More than 1,700 employees in offices worldwide develop our products and services to power the entire traveller journey for millions of people.

Our culture is rooted in a commitment to inclusion regardless of race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in equal opportunities space that's welcoming and celebrates everyone’s uniqueness. We value diverse experiences and respect viewpoints, as we know that uniqueness drives innovation. Our aim is to ensure our people reflect the world's communities which we help to travel.

N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

lastminute.com is searching for an ambitious and highly motivated Post Sales Data Analyst for its Data & Analytics department. Your primary responsibility as a key team member will be to use your analytical skills to generate actionable insights that improve product performance and drive business growth.

By working closely with product teams, you will provide extensive analytical and technical support to enhance business intelligence and facilitate our company's growth. You will have the chance to optimize post-sales processes, elevate automation levels, and improve customer satisfaction.

Join a company that places utmost importance on data-driven decision-making and fosters a collaborative work environment. Your efforts will be critical in achieving our mission of delivering exceptional travel and leisure experiences to our valued customers.

Key Responsibilities

• Analyzing data to identify patterns and recommend actions for improving the customer experience.
• Providing reports to monitor initiatives, gauge their impact, and track the performance of existing solutions.
• Identifying opportunities for process automation and working with the technology teams for their implementation.
• Collaborating closely with internal stakeholders to identify and prioritize business needs and opportunities.
• Exploring and proactively proposing new business opportunities.
• Understanding how to measure each initiative, monitor their performance, and offering insights and recommendations accordingly.
• Communicating and presenting results, insights, and recommendations to stakeholders at all levels of the company.
• Cooperating with other Data Analysts within the company on joint projects to identify synergies and enhance data governance.

Qualifications

Essential

• Strong analytical skills/mindset.
• At least 4 years of experience in a similar role in a fast-paced environment.
• Excellent SQL skills for querying and exploring data sets.
• Proficient knowledge of Excel/Google Sheets.
• Fluency in both written and spoken English.
• Ability to influence decision makers through analysis presentations.
• Good understanding of statistical analysis techniques and how to apply them using analytical languages (e.g. Python/R)
• Good experience in visualizing data and using data visualization tools.
• Experience in busin...