Salesforce Business Analyst with Einstein Chatbot Experience

Job Title: Salesforce Business Analyst with Einstein Chatbot Experience

Company: PradeepIT Consulting Services Pvt Ltd

Experience Required: 5-7 Years

Job Description:

We are seeking a seasoned Salesforce Business Analyst with specialized experience in Einstein Chatbot. As a vital team member, you will merge analytical expertise with advanced Salesforce functionalities to improve business processes and enhance customer interaction.

Key Responsibilities:

• Requirements Gathering and Analysis:
  • Work alongside business stakeholders to refine requirements for Salesforce and Einstein Chatbot implementations.
  • Lead workshops and conduct interviews to extract and digest business necessities.
• Salesforce Configuration:
  • Apply deep understanding of Salesforce to tailor the system based on specific business needs.
  • Adjust Salesforce objects, fields, page layouts, workflows, and approval processes to fit business requirements.
• Einstein Chatbot Development:
  • Engineer, deploy, and maintain Einstein Chatbots aimed at boosting customer engagement and support.
  • Employ NLP and AI tools within Einstein to fine-tune Chatbot interactions.
• Data Analysis and Integration:
  • Analyze present data and strategize on data migration and consolidation with Einstein Chatbot.
  • Guarantee uninterrupted data integration between Salesforce and Einstein Chatbot.
• User Training and Support:
  • Organize and conduct educational sessions on Salesforce features, focusing on the Einstein Chatbot for end-users.
  • Provide continuous support and troubleshooting for users.
• Documentation:
  • Create comprehensive documentation that chronicles business processes, systems requirements, and configuration settings for both Salesforce and Einstein Chatbot.
  • Formulate reports and dashboards to track and display vital performance metrics.
  • Quality Assurance:
    • Collaborate with QA teams to confirm that Salesforce and Einstein Chatbot solutions are meeting business needs and maintaining best industry practices.
    • Handle testing and validation of new features and functions in Salesforce and Chatbot systems.
  • Change Management:
    • Manage updates and improvements for Salesforce and Einstein Chatbot, ensuring smooth transition phases.
    • Communicate upcoming changes to users, complemented with the necessary training and documentation.
  • Collaboration:
    • Maintain effective communication with Salesforce Administrators, Developers, and vital stakeholders for seamless solution integration.

  If you are passionate about utilizing technology to drive business improvement, and you match the experience criteria mentioned above, we would love to hear from you. Apply today and help redefine efficient customer service and business processes at PradeepIT Consulting Services Pvt Ltd.