Senior Data Analyst, Sales Operations

At Kinaxis, our belief that people matter forms the foundation of who we are. We each play a significant role in achieving our goals, shaping our culture, and making a global impact. We are empowered to collaborate daily in providing our customers with rapid, confident planning decisions. Through doing this we contribute to creating a better planet for ourselves, our customers and future generations. Our cloud-based platform RapidResponse ensures essential products - from cars and medicine to everyday items such as toothpaste - reach the market and our hands when needed, all while maintaining a minimal ecological footprint. We strive to make the world a better place and invite you to join us. Senior Data Analyst, Sales & Operations Job location: This position is based in our Ottawa, Canada office, and requires a minimum of 3 days a week onsite. About the team Under the guidance of the Director, Global Sales Operations, the Senior Data Analyst, Sales Operations, will prove invaluable to business stakeholders. With wide-ranging skills and extensive experience, you will design data models, develop/manage sales metrics, create dashboards, analyze sales data and provide actionable insights. What you will do - Create practical and measurable data products capable of identifying potential threats and opportunities that can influence others' work practices. - Utilize advanced BI tools (e.g., Power BI, Tableau, Domo) to manage datasets and create calculated fields. Remain vigilant over sales data to guarantee its accuracy. - Develop and manage the data dictionary for sales data sets. - Collect and analyze data to proactively address problems. Simplify complex problems to facilitate understanding. - Develop all sales metrics and dashboards that the team uses for analytical purposes. - Proactively drive actionable recommendations based on data analysis to the sales operations team and sales management. - Compile and analyze data to forecast sales trends. - Analyze historical sales data to identify productivity trends and provide actionable recommendations. - Manipulate data from large/ varied sources, identify patterns and behaviors. - Explore and implement ways to improve data from source systems by adding new fields, calculations and visualizations. - Ensure the alignment of CRM (Salesforce) processes with the sales process. - Identify, gather and manage system enhancement requests for sales and collaborate with IT to implement changes. Lead system tests/UAT for sales. Proactively identify enhancement opportunities. - Superior abilities in translating high-level business requirements into functional and system requirements and joining forces with IT to build solutions and complete projects. - Full understanding of the related business functions within the portfolio to facilitate and design business intelligent reporting solutions. - Develop and maintain an accessible library of educational materials, KBA, tools, and resources. - Regularly lead data health checks in CRM (Salesforce) ensuring data cleanliness, completeness, enhancements, and accuracy. - Manage multiple projects and contribute to other analysis projects. - Collaborate closely with stakeholders across multiple business units to identify and analyze business processes, data models and user and system requirements. - Act as an advisor to sales and other teams across Kinaxis, providing coaching to a global Sales organization that drives action and change based on data insights. - Deep understanding of the theories and practices of change management to guide the sales operations team through the implementation of new practices. What we are looking for - MS or BS/BA in Computer Science, Information Systems - 7+ years of experience in progressively Business Intelligence/Data Analysis positions; preferably in a high-tech, global enterprise organization - Experience in creating information with BI tools like Power BI, Domo, Tableau, Cognos, and related software - Skills in advanced capabilities in SQL to analyze and troubleshoot data - Experience in working with and understanding of data models, structures, theories, principles, and practices - Strong oral and written communication skills and can translate user requirements into data technical specifications, data extracts and dashboards - Experience partnering with stakeholders across business units, recommending and creating necessary data audits to ensure accurate reporting and solutions that benefit our Sales organization - Ability to work on multiple projects in a fast-paced environment while prioritizing based on business needs - Close attention to detail and ability to focus for extended periods. - Proven analytical and problem-solving skills to deliver sound recommendations; advanced working knowledge of Excel - Self-starter, motivated to learn new skills, and demonstrates a proactive attitude with the ability to effectively execute end-to-end deliverables. - Must meet all security requirements of the position. Role Specific Skills and Qualifications - Driving data improvement, quality, and efficiency of data. Developing processes and procedures for scalability and efficiency. Managing and tracking various types of information while maintaining it's integrity. - Requires a full working knowledge of related business functions to facilitate and design business intelligent reporting solutions. Additional requirements include expert data warehousing and technical skills. What we have to offer - Challenging Work: We thrive on solving highly complex problems. As global leaders in our industry, we continuously innovate - our work is never done. This is in our DNA and forms an integral part of our ethos. - Great People: We don't take ourselves too seriously, despite the serious nature of our work! Celebrations, laughter, and fun are part of our culture. We are stronger when we are open, honest, and real. We highly value each and every person who is part of our team!